We are looking for a Guest Relations Officer who will create memorable guest experiences with genuine warmth, attention to detail, and proactive service.
Requirements:
1. Minimum 1–2 years of experience as GRO, Guest Relations, or Front Office in hospitality, beach club, or luxury property.
2. Excellent communication skills in English (additional languages are a plus).
3. Confident, warm, and engaging personality.
4. Ability to handle VIP guests with professionalism and care.
5. Strong organizational and multitasking skills.
6. Tech-savvy (knowledge of reservation systems, POS, and guest apps is an advantage).
7. Flexible with working hours, including weekends and holidays.
8. Well-groomed with a professional appearance.
Qualifications:
1. Passionate about delivering exceptional guest service.
2. Problem-solving mindset with a calm approach under pressure.
3. Team player with a positive attitude.
4. Strong attention to detail and the ability to remember guest preferences.
5. Open-minded and culturally sensitive, ensuring all guests feel welcomed and valued.
6. Able to work in a fast-paced environment while maintaining composure and high service standards.
Job Types: Full-time, Contract
Ability to commute/relocate:
- Uluwatu: Reliably commute or planning to relocate before starting work (Required)
Education:
- SMA/SMU/SMK (Required)
Experience:
- Guest Relations / Service: 2 years (Preferred)
Language:
- English (Required)
