Guest Service Agent (Chinese Speaker)

Just a 20-minute drive from the international airport and 45 minutes from Jakarta, Novotel Tangerang offers sleek contemporary rooms with panoramic windows that fill your space with natural light and showcase stunning views. The hotel is well located at the heart of Tangerang City. Whether for business or leisure, our guests shall easily reach interesting destination around Tangerang, Jakarta, Serpong and Karawaci.

• Greet all guests with genuine warmth, professionalism, and attention to detail, ensuring a memorable first impression while check guests in.
• Become the source of information about the hotel facilities, offerings and promotions and the local recommendations.
• Follow up on all arrivals using the prescribed procedure, modification of registration cards, special requests, rate changes, room changes and account inquiries, reservation inquiries.
• Interact with different departments on a daily basis to ensure that our guests have a seamless experience.
• Assist with concierge duties, providing guests with personalised recommendations and ensuring their needs are met promptly and efficiently.
• Assist in translating and communicating between guests and non-Mandarin-speaking staff when necessary.

• Excellent communication skills with a friendly and professional demeanor.
• Strong customer service orientation with a passion for creating memorable guest experiences.
• A friendly personality paired with professionalism and a high standard of personal presentation.
• Detail-oriented with the ability to multitask in a fast-paced environment.
• Collaborative team player with a positive attitude.

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.