Job Title: Key Account Manager
Location: Jakarta, Indonesia
Company: Opella Indonesia
Opella is the self-care challenger with the purest and third-largest portfolio in the Over-The-Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market globally.
Our mission: to bring health in people’s hands by making self-care as simple as it should be for over half a billion consumers worldwide.
At the core of this mission is our 100+ loved brands, our 11,000-strong global team, our 13 best-in-class manufacturing sites and four specialized science and innovation development centers.
Headquartered in France, Opella is the proud maker of many of the world’s most loved brands, including Allegra, Buscopan, Doliprane, Dulcolax, Enterogermina, Essentiale and Mucosolvan. B Corp certified in multiple markets, we are active players in the journey towards healthier people and planet.
Find out more about our mission to bring health in your hands at www.opella.com.
About the Role
Opella Indonesia is looking for a results-driven Key Account Manager to manage day-to-day operations and commercial negotiations with our key customers. This role is pivotal in driving business growth through strategic account management and strong collaboration across functions.
Job Summary
The Key Account Manager is responsible for managing and developing long-term relationships with a portfolio of strategic customers. This role ensures customer satisfaction, drives revenue growth, and aligns internal resources to meet client needs. The KAM also plays a key role in planning and executing promotional strategies within budget, ensuring a healthy return on investment (ROI).
Key Responsibilities
Develop and maintain strong, long-term relationships with key clients.
Serve as the lead point of contact for all customer account management matters.
Negotiate contracts and close agreements to maximize profits while ensuring client satisfaction.
Collaborate with internal teams (e.g., sales, marketing, supply chain, finance) to deliver solutions that meet customer needs.
Monitor account performance and identify opportunities for growth or improvement.
Prepare and manage promotional strategies and budgets, ensuring activities are within allocated budgets and deliver healthy ROI.
Analyze sales data and market trends to inform promotional planning and account strategy.
Prepare regular reports on account status, forecasts, and performance metrics.
Resolve conflicts and provide solutions to customers in a timely manner.
Stay up-to-date with industry trends, market activities, and competitors.
Qualifications
Min 5 year experience in Key Account Management with a proven track record, additional experience in sales / commercial would be a plus point.
Preferred background from FMCG, experience in consumer health is a strong plus.
Bachelor’s degree in business administration, Sales, Marketing, or a related field.
Strong leadership, negotiation, communication, and interpersonal skills.
Ability to analyze data and sales statistics to inform strategy.
Experience in managing promotional budgets and evaluating ROI.
Customer-focused with a problem-solving attitude.
Experience in managing multiple stakeholders and projects simultaneously.
Actively speaks and communicates in English
Why us?
At Opella, you will enjoy doing challenging, purposeful work, empowered to develop consumer brands with passion and creativity. This is your chance to grow new skills and be part of a bold, collaborative, and inclusive culture where people can thrive and be at their best every day.
We Are Challengers.
We are dedicated to making self-care as simple as it should be. That starts with our culture. We are challengers by nature, and this is how we do things:
All In Together: We keep each other honest and have each other's backs.
Courageous: We break boundaries and take thoughtful risks with creativity.
Outcome-Obsessed: We are personally accountable, driving sustainable impact and results with integrity.
Radically Simple: We strive to make things simple for us and simple for consumers, as it should be.
Join us on our mission. Health. In your hands.
www.opella.com/en/careers
