Department Operations
LevelExperienced (Team Lead)
LocationIndonesia - Solo
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description:
- Distribute KYC data to all members and ensure that daily productivity and data quality targets are met by all team members
- Ensuring that the KYC Service Level Agreement (SLA) is tracked and monitored effectively.
- Create KYC daily, weekly, monthly report
- Responsible for reviewing tax and bank account documents submitted based on a set of guidelines provided
- Distribute task and ensure all team members have the task
- Coordinate with other departments/regional team to ensure seamless flow of operations
- Identify process improvement opportunities and lead initiatives to implement them
- Regular briefing with other stakeholders.
- Collaborate with the Quality team to assess agent quality issues and implement improvement plans
Requirements:
- Bachelor's degree from any major
- Have 1-3 working experience
- Have strong logical thinking, analytical thinking, and problem-solving skills Able to operate Ms. Office (Ms. Excel, Ms. Word, Ms. Power Point) and Google Spreadsheet, slides, and docs
- Driven, attention to detail, and motivated
- Able to work under pressure and under dynamic target
- Positive attitude and eagerness to learn Able to work as an individual and team
- Good communication (written and verbal) and presentation skills
- Have experience as a team leader is a plus
- Excellent knowledge about KYC sellers and affiliates is a plus.
- Fluent in english is a plus
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