LCL Operations Agent

Ensure a smooth export and import process by managing shipment coordination, documentation, and timely cargo clearance. This includes verifying schedules, handling Bills of Lading, and monitoring costs. Additionally, the role involves effective communication with stakeholders, consistent reporting, and professionally managing contingencies to resolve issues, thereby maintaining
operational efficiency and customer satisfaction.

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

We offer

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Key responsibilities

• Ensure the IOP, SOP and KPI are strictly complied with, and all operations are smoothly handled in cost effective manner.
• Execute process efficiency, improve complaint resolution timeliness, optimize by challenging business rules/limitations, and improve end-to-end service delivery to customers
• Suggest alternate viable solutions and actively resolve customer complaints within stipulated timeframe
• Ensure alternatives provided are aligned with rules and regulation including local policies
• Keep cost of non-conformance to the minimum by providing alternate solution and converting demanding situation into pleasant experience
• Collaborate with customers,...