Department Operations
LevelExperienced (Individual Contributor)
LocationIndonesia - Jakarta
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description:
- Conduct routine inspection to Sortation Center (SOC) and Hubs of Shopee Express to ensure that standard policy, compliance, workflows, and procedures are in place to support the operation
- Inspect the operating compliance in Sortation Center and Hubs (based on the SOP) as well as identify improvement opportunities by providing problem identification
- Assess the Sortation Center and Hubs compliance level against the standard assessment checklist
- Summarize and report key findings from the inspection on regular basis (daily, weekly and monthly) focusing on the bottlenecks to increase productivity and reduce cost
Requirements:
- Minimum 1 years of experience in Quality Control / Assurance / SOP compliance
- Prior experience in Logistics, Supply Chain, or e-commerce background will be an advantage
- Familiar with logistic KPI, metric, system, and flow
- Thorough knowledge of methodologies of quality assurance and standards
- Highly flexible, good teamwork, and able to work under minimal supervision
- Good communication skills and easy to adapt to the new environment
- Willing to do work mobile to visit Sortation Center or Hubs to conduct an audit (shift working hours)
- Willing to be placed at Makassar, Sulawesi Selatan
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