Job Description:
We are looking for a Product Operations Specialist who will support our product teams in streamlining operations, analyzing data, and enhancing the overall product lifecycle. This role acts as a bridge between product, engineering, and support teams to ensure our products deliver maximum value to users while running efficiently in a fast-paced startup environment.
Key Responsibility:
- Monitor product performance, user behavior, and operational metrics to identify improvement areas.
- Collaborate with product managers, engineers, and customer support to ensure smooth execution across the product lifecycle.
- Analyze data using tools such as SQL, Excel, and Google Sheets to generate insights and support decision-making.
- Maintain accurate and updated product documentation, workflows, and user guides.
- Support the execution of product launches, feature rollouts, and ongoing operational tasks.
- Act as the first point of contact for internal product-related questions or issues.Contribute to improving product quality through testing support, tracking bugs, and coordinating cross-team alignment.
Requirements:
Education:
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
Work Experience:
- 1–3 years of experience in product operations, product management, or a related role in the IT sector.
- Experience in a startup or fast-paced environment is highly preferred.
- Fresh graduates with strong analytical and communication skills are welcome to apply.
Technical Skills:
- Strong analytical skills with experience in: (SQL, Google Sheets / Microsoft Excel)
- Familiarity with data tools like Metabase is a plus.
- Familiar with Jira or related tools
Soft Skills:
- Excellent communication and interpersonal skills.
- Highly detail-oriented and organized.
- Able to work independently and collaboratively in a team.
- Comfortable working under pressure and in dynamic environments.
About FUSE
Fuse is a breakthrough company in the insurance industry. We provide one app for various insurance product types from numerous well-known and trusted insurance companies. We have expanded our business not only in Indonesia but also China and Vietnam, and are planning on an even bigger expansion to grab markets from other Southeast Asia countries.
Our vision is to deploy the latest cutting-edge technology that enables everyone to buy, claim, or sell all kinds of insurances easily and instantly.
Our mission is to be an insurance technology/platform partner that allows all online/offline channel partners to sell multiple insurance products from multiple insurance companies online in real-time.
Fuse is committed not only to make insurance easily available for everyone but also to spread awareness about the importance of having financial plans and protection through insurance.
More about FUSE
FUSE Group LinkedIn
Instagram @lifeatfuse
