Department Operations
LevelExperienced (Individual Contributor)
LocationIndonesia - Jakarta
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description:
- Responsible for Health, Safety, and Environment (HSE) implementation and ensuring people safety within the assigned province(s)
- Lead and Manage day-to-day overall operations including First Mile, Sorting Center, Middle Mile & Last Mile within the assigned province(s)
- Ensure operation team follow the Company's SOP & Work Instruction (WI)
- Responsible to achieve KPI target that aligned with company goals and objectives
- Responsible to coach and developing team members based on company standard Learning & Development guidelines
Requirements:
- Bachelor's degree from any major
- 10+ years of experience in Xpress Company / Logistics Company, and managing some provinces/regions
- Skilled in General, Transport Operation, Project, People, Finance, and Community Management
- Excellent in problem-solving and analytical skills (Kaizen & Lean skills will be an advantage)
- Good communication skills (written and verbal)
- Lead by example (hands-on) leadership style who can show operation solutions on the floor
- Understand and have experience in operating Transport / Freight Management systems (TMS / FMS)
- Willing to travel and be located in Jakarta
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