HOTEL DESCRIPTION
Located on a 2.8-hectare property, JW Marriott Ubud Resort and Spa features 100 rooms, including guestrooms, suites, and villas. The resort faces west, offering guests stunning sunset views and lush forest scenery. Dining options include an open kitchen and buffet restaurant, specialty restaurant, lobby lounge, and pool bar. Amenities include two meeting rooms, two pool areas, a fitness center, spa, and kid’s club. The resort is just a 3-minute drive from Jalan Raya Payangan and accessible to attractions like Payung Rafting Bali, Keliki Painting School, Tegallalang Rice Terrace, and various cafes, restaurants, and temples in Ubud Town.
JW Marriott Ubud Resort and Spa is estimated to open in Q4, 2025.
JOB SUMMARY
The dual-role position combines the responsibilities of a Quality Manager and an Administrative Assistant. This role supports the General Manager and leadership team by managing administrative tasks and driving quality assurance initiatives. The position is responsible for ensuring operational excellence, guest satisfaction, and continuous efficient administrative support.
CANDIDATE PROFILE
Education and Experience
• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major 3 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
OR
• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 1 year experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
CORE WORK ACTIVITIES
Quality Assurance Responsibilities
- Lead Quality Assurance Initiatives: Implement and monitor quality assurance processes aligned with brand standards and customer expectations.
- Conduct Audits and Analyze Trends: Perform regular audits to ensure compliance and use data to identify and address defect trends.
- Drive Continuous Improvement: Facilitate process improvement teams and initiatives using systematic quality tools and methodologies.
- Enhance Guest Experience: Review guest feedback, identify service gaps, and coordinate corrective actions with department heads.
- Train and Support Staff: Coach managers and staff on Total Quality Management (TQM) principles and quality tools to foster a culture of excellence.
- Monitor Service Standards: Stay visible on property to gather real-time guest feedback and ensure service delivery meets or exceeds expectations.
Administrative Support Responsibilities
- Executive Support: Provide administrative assistance to the General Manager and leadership team, including calendar management, correspondence, and meeting coordination.
- Documentation and Reporting: Prepare reports, presentations, and meeting minutes; maintain organized filing systems and track problem resolution.
- Communication and Liaison: Act as a point of contact for internal and external stakeholders; manage departmental communications and inquiries.
- Office Operations: Maintain office supplies and equipment, manage inventory, and ensure smooth day-to-day administrative operations.
- Event and Meeting Coordination: Organize and support internal meetings, VIP arrangements, and special projects as needed.
- Compliance and Safety: Support adherence to safety procedures and documentation standards across departments.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
