Representative, Customer Service and Support

The position is responsible for the over-all supervision of the accounts assigned to the CSR with the primary objective of meeting and satisfying the customer’s needs and requirements.

Roles & Responsibilities:

• Responsible for the day-to-day coordination of customer shipments and ensure that customer’s requirements are met
• Provide account with  cost effective shipment plan via booking authorization
• Book approved shipment with nominated carriers.
• Plan consol shipments and coordinate with warehouse on cargo deliveries
• Release non-negotiable e-FCR and BL to vendor to docs processing.
• Receive and check docs for accuracy and completeness before dispatching.
• Report local issues that may affect shipment to consignee (non-compliant vendors/carrier space/ or docs problems/delayed vessel etc).
• Coordinate with manager/team leader daily issues that may affect shipment (late deliveries or documents/inaccurate final booking details/carrier or      warehouse problems)
• Provide account with required reports (tonnage/allocation/docs log control/vendor-compliant/monthly invoice summary)
• Provide customers updates related to their shipments

Key Result Areas:

• Customer satisfaction through excellent service 
• No service failure
• Timely transmission of reports/pre-alerts/documentation
• No shipment penalties to be incurred

Qualification:

• University Degree, preferably majoring in Economic, Foreign Trade, Supply Chain / Logistics or related majors.

Requirements:

• Minimum 3 years of experience in Freight Forwarding / Logistics industry.
• Knowledge in Sea / Air Freight will be added advantage.
• Pleasant personality with positive working attitude.
• Possess excellent communication and interpersonal skills.