About the Team
We are Quadcode, a fintech company excelling in financial brokerage activities and delivering advanced financial products to our global clientele. Our flagship product, an internal trading platform, is offered as a Software-as-a-Service (SaaS) solution to other brokers.
We are looking for a dynamic and results-driven Retention Sales Agent to join our expanding team. In this role, you will focus on building lasting relationships with our retail clients who speak Russian and either Vietnamese or Indonesian. Your primary responsibility will be to engage and support existing clients, ensuring their satisfaction, promoting ongoing activity, and ultimately increasing client lifetime value.
You will be working with IQ Option – a globally recognized financial broker known for its innovative online trading platform. Since launching in 2013, IQ Option has become one of the industry leaders, serving millions of traders worldwide in over 13 languages. The platform offers a wide range of trading instruments, including Forex, CFDs, Options, and Crypto, and continues to grow rapidly across key global markets.
Tasks:
- Proactively reach out to existing clients and re-engage potentially inactive users.
- Deliver educational sessions on trading instruments, new platform features, and promotions.
- Understand client needs and provide tailored solutions to enhance retention.
- Respond to client inquiries and resolve issues with clarity, professionalism, and accuracy.
- Execute team initiatives and complete assigned tasks efficiently.
- Consistently meet or exceed daily KPIs.
Requirements:
- Proficiency in Russian (B2 or C1) and Vietnamese or Indonesian (B2 or C1) — proficiency in both is a strong advantage and may result in higher compensation.
- English level B2 or higher.
- Excellent communication and interpersonal skills.
- A client-centric mindset with the ability to build rapport and trust.
- Basic understanding of financial markets and trading instruments.
- Previous experience working with retail clients or in a sales environment is a plus.
Why join us?
- Be part of a fast-growing international company.
- Competitive compensation with performance-based incentives.
- Opportunity to work in a multicultural, energetic environment.
- Career growth and learning opportunities in the financial sector.
Currently, over 700 employees and service providers are stationed across its seven global offices located in the UK, Gibraltar, the UAE, the Bahamas, Australia, and the headquarters in Cyprus. By broadening its international presence, Quadcode presents a myriad of intriguing tasks and challenges for professionals like developers, market research analysts, and PR marketing specialists, among others.
Join us today, and let's shape the future of fintech together!
Note: All applications will be treated with strict confidence. We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.
#LI-NK1
Laporkan lowongan
