Sales & Service Manager

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Drive Growth. Deliver Service. Make an Impact.

This is your chance to lead SPM Oil & Gas’s sales and service strategy across Indonesia, owning a country portfolio that spans business development, aftermarket growth, and Lifecycle Services (LS) execution. You’ll shape market strategy, pricing, and tender success while coaching a high‑performing service team to deliver safe, first‑time‑right interventions that keep critical operations running. Every day brings variety—from building relationships with national oil companies to aligning spares, refurbishment, and mobilization for field jobs—backed by SPM’s trusted surface wellhead and X‑tree product line, rigorous QA/QC standards, and a global brand committed to safety, integrity, and collaboration. If you want impact, visibility, and a platform to grow your career in a world‑class oil and gas organization, this role is for you.

Why SPM Oil & Gas

SPM Oil & Gas is a welcoming, inclusive place where everyone’s contribution is recognized. We offer meaningful careers across engineering, service, and commercial roles and encourage people to innovate, collaborate and be themselves.

Additional Info:

Shift: Regular

Work Location: Jakarta‑based with frequent travel across Indonesia; periodic offshore/onshore site visits as business requires.

This position requires the candidate to work a 5-day-a-week schedule in the office.

Travel Requirement: up to 50%

Domestic relocation is available for this position.

What You Will Do:

Business Development, Sales & Marketing

• Manage all business development, sales, and marketing opportunities across Indonesia; build healthy pipeline and deliver intake and revenue vs. budget.

• Develop and deepen customer relationships, raise awareness of SPM’s products, deliver presentations, and create new business opportunities.

• Actively increase SPM’s market share and margin within applicable codes of conduct and business policies.

• Manage all aspects of aftermarket sales (parts, services, rental, and refurbishment).

Lifecycle Services (LS) & Aftermarket Operations

• Lead LS operations end‑to‑end: planning, field execution support, and service quality.

• Serve as the role model and “go‑to” leader for service engineers; coach to elevate performance, morale, and safety while reducing disciplinary and other negative issues.

• Take the lead during emergencies and the FNCR process; ensure engineers are well‑versed in scope, procedures, documentation, and billing. (Aligned with SPM’s FNCR procedure and LS service policy.)

• Coordinate spares ordering, repair machine time, logistics/transportation, and monitor equipment utilization.

Cross‑functional & Tender Leadership

• Partner closely with the Eastern Hemisphere General Manager on market strategy and pricing.

• Lead multi‑party collaboration (Sales, Commercial, LS, Aftermarket) to develop and submit winning tender proposals.

• Work with Engineering to resolve field queries and customer technical issues.

Commercial Management & Reporting

• Drive disciplined follow‑up on accounts receivable.

• Prepare and present periodic management reports (prospect list, intake, revenue vs. budget, P&L inputs, projected growth/forecast, etc.).

• Demonstrate high commitment and alignment with SPM’s core values in all interactions.

What Skills You Have:

• Analytical: Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs workflows and procedures.

• Problem Solving: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

• Project Management: Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.

• Customer Service: Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

• Interpersonal Skills: Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.

• Product Knowledge: Subject‑matter expertise in surface wellheads and Christmas trees (X‑trees).

Background / Experience

• Bachelor’s degree in Mechanical Engineering (or related discipline).

• 5+ years in Sales, Marketing, and Services within the Oil & Gas sector.

• Understanding of offshore and onshore operations.

• Knowledge of manufacturing requirements, QA/QC, and API specifications (e.g., API 6A, 16A).

Nice to Have

• Experience leading aftermarket/service operations with field engineers and contractors.

• Familiarity with tendering in Indonesia (e.g., SOE/PSC environments).

• Fluency in Bahasa Indonesia and English; ability to work offshore/onshore environments (relevant certifications a plus).

What You Will Get

Our goal at SPM Oil and Gas is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just a salaried wage because we value your performance, we offer a total rewards package that provides benefits (medical, dental, vision, pension, and accident & life insurance) along with the potential of an annual bonus.

Final Details

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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