Responsibilities
Live QA team is part of the Trust & Safety or Live Operations function. We ensure content moderation quality and compliance with community guidelines to keep Live platform a safe, positive, and engaging environment for all users. We work closely with moderators, policy, training, and product teams across regions. Please note that this role may involve exposure to sensitive or potentially harmful content. This can occur as a core part of the role, during specific projects, in response to escalation requests, or incidentally during routine work. The content may appear in various formats, including images, videos, and text. While some of this material reflects every day life, it can also include, but is not limited to content related to bullying, hate speech, child safety concerns, self-harm, violence, or harm to animals. We are committed to supporting our team’s well-being and provide resources to help manage the impact of this type of content. Responsibilities: 1. Performing daily sampling tasks for audit purposes. 2. Conducting thorough data analysis, providing feedback on identified problems, and handling necessary escalations. 3. Providing weekly feedback on moderation quality and offering suggestions for improvement. 4. Providing feedback and analysis on policy updates to identify areas of improvement and potential gaps. 5. Collaborating with moderation teams and Market POC to ensure moderation quality meets the standard. 6. Participating in the development of quality inspection standards and continuously optimizing the process and system platform.
Qualifications
Minimum Qualifications: • 1 year of experience as a Content Specialist, Content Moderator, or Content Reviewer. • English will be utilized as the primary language for work, while Bahasa Indonesia will be used for market-specific communications. • Knowledge of common data management/data analysis/office software. Preferred Qualifications • Possession of a Bachelor's degree or higher. • An in-depth understanding of Indonesian culture and familiarity with the Internet usage habits of Indonesian users. • 1 year of experience as a Quality Assurance in Content Safety or Customer Service.
Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Trust & Safety
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
