We’re the world’s leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere.
Worldpanel provides brands and retailers with a unique, 360-degree understanding of consumer behaviour across the globe. We are shopper-centric, continuously monitoring the purchase and usage behaviour through the largest omnipanel in the world. With unparalleled datasets, pioneering technology and expert analysts, we partner with brands and retailers of all sizes, empowering them to reimagine what’s possible, and change the landscape to create a better, healthier, more sustainable and inclusive world.
Job Details
Assists the Management team in managing and deliver client requirements.
WHAT’D YOU DO:
Client Management:
- Conducts standard checks to ensure that deliverables are error-free
- Prepares top line reports or regular deliverables for submission to clients
- Assists in the preparation of summaries in the top line reports
- Joins AAM/AM/SAM in discussions with clients and takes down notes on their needs/study objectives
- Discusses details of client’s requirements with AAM/AM/SAM
- Keeps AAM/AM/SAM updated on the status of client requirement
- Prepares presentations for clients
- Does internal follow-up within 1 week after presentation
- Schedules internal meetings with Operations team to discuss timetables for each client requirement.
- Ensures that client is billed for the total cost
- Conducts desk research to enhance analysis of data.
Documentation and Presentation:
- Archives all working files for security measure
- Documents internal and external minutes of the meeting
- Responsible for accomplishment of internal forms such as database forms, World Panel Online (WPO) forms
- Assists in the preparation of the final report
- Coordinates with client on date of presentation
- Attends and assists AAM/AM/SAM during client presentation and meetings
- Coordinates internally with Admin/Finance on the requirements of the subscription
- Facilitates sending of Customer Satisfaction Survey to clients in coordination with Executive Assistant.
Relationship with Clients:
- Understands what is the level of service committed with the clients
- Learns and understands the market of your clients (structure, major trends, main players, latest launches, key initiatives)
- Understands the current business issues
- Be in the loop of client news
- Participates in client briefing sessions
- Practices good face-to-face communication with client contacts.
Relationship with Operations:
- Handles itemisation
- New launch update
- Direct contact with OP team to solve all problems related to diary and database (DB re-run, itemisation renew)
- Maintains close coordination with the related Dictionary handler (DE)
- Creates a database delivery schedule and adheres to it
- Uses and help develops software applications (ie. Macros…) to handle dataset efficiently
- Ensures that data requirements are met.
WHAT’D YOU BRING:
- Bachelor’s degree in any of the following – Communication Research, Marketing, Statistics, Math, Economics, Management, Psychology or any related discipline.
- Knowledge of various statistical and analytical techniques and/or tools is an advantage.
- Proficient in MS PowerPoint, Excel and Word
- Demonstrates intellectual and professional integrity.
- Good networking skills and service orientation.
- Innovative, adaptable and flexible.
- Able to work independently with minimal supervision.
- Articulate at conveying ideas, both oral and written.
- Good presentation skills
- A fast learner, good in numbers and attentive to details.
WHAT’D WE OFFER:
- You will be part of one of the fastest growing countries within Worldpanel
- You will work closely with most of the leading brands in Indonesia
- You will be part of fast-growing team that continuously strive for delivering client satisfaction
- Opportunity to collaborate closely with regional and global team
- Flexible working environment.
Country
Indonesia
Why join Kantar?
We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.
And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Kantar.
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