Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!
Job Description
Provides customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Serves as company liaison with customer on administrative and technical matters for assigned projects.
You will report to SOLUTIONS & SERVICES BUSINESS Leader, Indonesia.
Functional
- Accountable for assigned projects/ assignment and ensure the realization in terms of scope, timeline, cost and customer satisfaction as per project requirement.
- Provide technical assistance and field service to customers by performing one or more of the following:
- Engineering assistance application, programming specifications, etc.
- Field service installation start-up integration, system optimization, maintenance and warranty implementation.
- Troubleshooting of hardware and software problems at customer site.
- Provide customer coordination of RA products and systems by performing the following functions:
- On-site analysis and specification preparation.
- Hardware configuration – system and product application.
- Programming assistance.
- Project coordination between customer, OEM sales, product division, etc.
- Technical support – field start-up, integration and maintenance.
- Documentation.
- Testing and acceptance.
- Provide proper reporting of technical, administrative and accounting information as required.
- Provide technical assistance to sales and customer personnel on product applications to include alternatives, recommendations, explanations, surveys, etc. to meet the customer's requirements.
- Make recommendations for product improvements, especially as they affect operations and reliability of RA products.
- Assist in training customers and RA personnel in the application, operation, adjustment and proper maintenance of RA equipment.
- Provide feedback concerning safety and liability issues as it relates to the application of RA products.
- Maintains assigned equipment to insure good operating conditions and calibration.
- Ensure familiarity with company policies and procedures. Appropriately apply policies and procedures in compliance with government laws.
- Policies and procedures include, but not limited to: Standards of Business Conduct, Intellectual Property, Control Environment, Information Protection, ISO 9000 & 14000, government regulations (e.g. health, safety, quality and environmental), and functional policies published on the Rockwell Automation Information Network.
- Other duties to be assigned by Immediate Supervisor.
Interpersonal
- Build up and Maintain good relationships with the customers.
- Mentoring and sharing experience to team in technical topic.
SKILLS (Technical/ Functional Skills required for the role):
- Ability to design, develop, program and troubleshoot DCS, PLC, HMI, Drives and SCADA systems.
EXPERIENCE:
- Minimum of seven (7) years engineering experience utilizing programmable controllers, numerical controls, computers or motor controls and drives industrial automation control systems.
EDUCATION:
- Bachelor Degree or higher in Engineering or equivalent and/or registration as a professional engineer.
Personal Attributes
- Customer-oriented, committed and a team-player.
- Willing to travel where necessary (with 50-70% frequency).
What We Offer:
Our benefits package includes …
- Comprehensive mindfulness programs with a premium membership to Calm
- Volunteer Paid Time off available after 6 months of employment for eligible employees
- Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
- Employee Assistance Program
- Personalized wellbeing programs through our OnTrack program
- On-demand digital course library for professional development
... and other local benefits!
At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.
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