Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.
Senior Product Marketing & Operations Specialist
As a Product Marketing & Operations Specialist supporting our client’s regional product team, you'll be instrumental in solving ambiguous problems and driving key initiatives. You'll act as a vital link between disparate ideas and teams, applying sound business judgment to bring the best of our products to the student and university environment, with a particular focus on the Indonesian market. It’s imperative to be a self-starter with a can-do attitude who can navigate a dynamic and fast-paced environment.
Beyond day-to-day requirements, you'll also be a key communicator, effectively translating complex issues to internal stakeholders and ensuring project progress. This isn’t a typical operations role; you’ll be deeply embedded within the product ecosystem, using a scrappy yet effective approach to tackle challenges. You’ll also be at the get-go for brainstorming new market strategies and programmes, and you’ll have a genuine curiosity about how AI tools can enhance our work.
The combination of a meticulous and efficient work attitude is key to what we’re looking for.
Role:
- Work autonomously in a rapidly changing industry, demonstrating problem-solving leadership with limited oversight.
- Manage ambiguous problems and complex projects, applying strong business judgment and effectively communicating intricate issues to internal audiences.
- Proactively research and synthesise technology trends, competitive landscapes, and user feedback, developing deep user insights to identify new product opportunities relevant to the Indonesian market.
- Communicate, represent, and champion the team’s work through effective internal communication tactics, ensuring progress through consistent touch points and key meetings.
- Break down large problems into smaller, manageable tasks, ensuring clarity and execution for all stakeholders.
- Help manage in-market events by supporting and liaising on the planning, production, and communication of events that are on-brand and attractive to our target audience in Indonesia.
- Help support and liaise on in-market ambassador programs, providing a helpful point of view on selection, rewards, management, and expansion of the program, and contributing to both internal and external communications for these initiatives.
You:
- A Bachelor's degree and at least 3-4 years of experience in product marketing, consulting, project management, or equivalent fields.
- Fluency in both written and verbal Bahasa Indonesia is essential.
- Demonstrated understanding of the local Indonesian market context and consumer behaviour.
- A hyper-organised and accountable individual with experience working in a dynamic space with the ability to manage complex projects involving multiple stakeholders and diverse priorities.
- Strong ability to lead discussions, engage in constructive debate, and master the art of storytelling to work effectively across various functions and geographies.
- Exceptional written and verbal communication skills with an extreme attention to detail and a commitment to creative excellence.
- Have a high sense of ownership, deliver high-quality work, and are curious about the impact of your work on the business.
- Genuine curiosity to learn new concepts and tools, particularly around AI.
- Exceptional verbal and written English communication and presentation skills and - ideally - fluent in another Asian language to cover projects across APAC.
Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email. If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles! By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012.
