Location: Work from Home
Work Type: Shift Work (including weekends/public holidays as rostered)
Job Overview:
The Technical Support Executive serves as the first point of contact for EV charger users and site operators.
This role functions like a call center, providing remote assistance, resolving basic technical issues, and escalating unresolved problems to field teams. It is a critical support role to ensure fast response times, clear communication, and high customer satisfaction.
Roles and Responsibilities:
- Handling Receive and respond to inquiries from EV users and operators experiencing issues with charging equipment.
- Guide users through standard troubleshooting steps for both hardware and software-related charging problems.
- Generate and manage support tickets; assign unresolved cases to on-site technical response personnel for field resolution.
- Monitor charger performance dashboards in real-time; coordinate quick dispatch for on-ground intervention.
- Provide timely updates to users and stakeholders regarding issue resolution status and estimated turnaround times.
- Log all support activity accurately, and prepare end-of-shift reports for internal tracking and quality assurance.
What’s Provided:
- Laptop – Pre-installed with monitoring, communication, and reporting tools
- Phone Line – Company-provided line for calls and messages
- Training – Comprehensive training on EV charging systems, ticketing tools, and SOPs
Requirements:
- Excellent communication skills (verbal and written)
Job Type: Full-time
Application Question(s):
- Are you fluent in English?
Laporkan lowongan
