User Operation Supervisor

Key Responsibilities:
1.Analyze the Prime Players' operational dashboard data and weekly business data. Follow up on data effectiveness after specialist engagement and produce reports.
2.Designate dedicated specialist to manage Prime Players, and assign new Prime Players tickets to specialists. Monitor the progress of the specialist in building data profiles and continuously optimize these profiles of Prime Players.
3.Organize content related to game updates, game operation events, and significant timings (festivals, special dates), coordinating with Prime Players specialists for timely responses and care initiatives.
4.Manage authorizations, benefits packages, and physical material costs related to Prime Players, ensuring progress is tracked.
5.Proactively initiate and implement online and offline events for Prime Players based on the annual timeline.
6.Produce weekly operational reports of GS business for different games.
7.Facilitate internal information sharing, skills training, and business reviews.
8.Conduct monthly business review, to make iterations and optimizations of the business, so as to enhance effectiveness and efficiency of outputs.

Qualifications:
1.At least 3-5 years of experience in a customer service leadership position.
2.Strong knowledge of and enthusiasm for mobile gaming.
3.Proven track record in managing, coaching, and inspiring a customer service team.
4.Excellent communication and problem-solving abilities.
5.Fluent in English (both written and spoken); proficiency in Mandarin is a must.
6.Familiarity with social media platforms such as LINE, WhatsApp, Facebook, Instagram, and Discord.
7.Capable of thriving in a fast-paced, ever-changing environment.
8.Energetic, proactive, and a collaborative team player.
9.Experience with customer service tools and platforms is an advantage.
10.Quick to learn and adept at resolving customer issues.
11.Ability to lead a team of 10 or more individuals.