We are looking for a Customer Success Account Manager Ranger to join our team and help our clients achieve their business goals with our cloud solutions. You will be the first point of contact for our customers, providing them with technical support, guidance, and best practices on how to use our products and services. You will also work closely with our sales, engineering, and product teams to ensure customer satisfaction and retention.
WHAT YOU WILL BE DOING:
- Implement pilot projects to demonstrate value and potential. Monitor pilot success and plan for future expansions.
- Guide customers through the stages of cloud adoption for sustained growth.
- Assist for Unified penetration for potential growth accounts to maximize market capture.
- Collaborate with support engineer and assist on troubleshoot and resolve customer issues related to Microsoft Cloud technology, such as Modern Work+ Security or Azure services.
- Escalate complex or unresolved issues to the appropriate teams and follow up until resolution.
- Identify and communicate customer needs and opportunities to the sales and product teams.
- Assist and orchestrate with technology experts and customers on service delivery which may have language barriers.
- Drive successful consumption with customer on Microsoft solution which customer acquired.
- Stay updated on the latest product features, enhancements, and best practices.
- This job will require flexibility regarding working hours, sometime may need to work outside of normal business working hours.
Qualifications
MINIMUM QUALIFICATIONS:
- 3 years of experience in a technical support role, IT Administrator, or any related IT role.
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Strong knowledge of Microsoft Cloud technology, such as Azure, Modern Work and Security
services. - Excellent communication, problem-solving, and customer service skills.
- Ability to work independently and as part of a team.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Bachelor’s degree in computer science, Information Technology, or a related field.
- Certification in Microsoft Cloud technology is a plus.
- Fluent communication in both English and local languages
Beyondsoft provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regards to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the full employee lifecycle up through and including termination.