Overview
WHO WE ARE:
Beyondsoft is a leading mid-sized business IT and consulting company that combines modern technologies and proven methodologies to tailor solutions that move your business forward.Our global head office is based in Singapore, and our team is made up of a diversely talented team of experts who thrive on innovation and pushing the bounds of technology to solve our customers’ most pressing challenges.When it comes time to deliver, we set our sights on that sweet spot where brilliance, emerging technologies, best practices, and accountability converge. We have a global presence spanning four continents (North America, South America, Europe, and Asia). Our global network of talent and customer-centric engagement model enables us to provide top-quality services on an unprecedented scale.
WHAT WE’RE ABOUT:
We believe that collaboration, transparency, and accountability are the values that guide our business, our delivery, and our brand. Everyone has something to bring to the table, and we believe in working together with our peers and clients to leverage the best of one another in everything we do. When we proactively collaborate, business decisions become easier, innovation is greater, and outcomes are better.
Our ability to achieve our mission and live out our values depends upon a diverse, equitable, and inclusive culture. So, we strive to foster a workplace where people have the respect, support, and voice they deserve, where innovative ideas flourish, and where people can unleash their brilliance. For more information regarding DEI at Beyondsoft, please go to https://www.beyondsoft.com/diversity/.
Responsibilities
POSITION SUMMARY:
We are looking for a Customer Success Account Manager Ranger to join our team and help our clients achieve their business goals with our cloud solutions. You will be the first point of contact for our customers, providing them with technical support, guidance, and best practices on how to use our products and services. You will also work closely with our sales, engineering, and product teams to ensure customer satisfaction and retention.
WHAT YOU WILL BE DOING:
- Implement pilot projects to demonstrate value and potential. Monitor pilot success and plan for future expansions.
- Guide customers through the stages of cloud adoption for sustained growth.
- Assist for Unified penetration for potential growth accounts to maximize market capture.
- Collaborate with support engineer and assist on troubleshoot and resolve customer issues related to Microsoft Cloud technology, such as Modern Work+ Security or Azure services.
- Escalate complex or unresolved issues to the appropriate teams and follow up until resolution.
- Identify and communicate customer needs and opportunities to the sales and product teams.
- Assist and orchestrate with technology experts and customers on service delivery which may have language barriers.
- Drive successful consumption with customer on Microsoft solution which customer acquired.
- Stay updated on the latest product features, enhancements, and best practices.
- This job will require flexibility regarding working hours, sometime may need to work outside of normal business working hours.
Qualifications
MINIMUM QUALIFICATIONS:
- 3 years of experience in a technical support role, IT Administrator, or any related IT role.
- Strong knowledge of Microsoft Cloud technology, such as Azure, Modern Work and Security services.
- Excellent communication, problem-solving, and customer service skills.
- Ability to work independently and as part of a team.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Bachelor’s degree in computer science, Information Technology, or a related field.
- Certification in Microsoft Cloud technology is a plus.
- Fluent communication in both English and local languages
Beyondsoft provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regards to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the full employee lifecycle up through and including termination.