About Luxehouze
Luxehouze is Asia's leading online marketplace platform to buy and sell authentic luxury watches and bag from the likes of Richard Mille, Patek Philippe, Hermes and many more. Established in 2021, Luxehouze was created as a safe marketplace platform with two end customers in mind: both buyers and sellers. We ensure that all luxury goods being sold through our platform are 100% authentic and that our sellers are both credible and trustworthy through our rigorous verification and authentication processes that we have in place.
Responsibilities:
- Respond promptly and professionally to customer inquiries across all digital channels and platforms, ensuring a quick response time and a clear understanding of customer needs
- Handle customer complaints by identifying root causes, ensuring resolution, and supporting the digital sales team with escalations as needed
- Provide administrative support to the digital sales team, ensuring smooth operations and accurate documentation.
- Develop a thorough understanding of the company's products, services, and digital sales processes to assist customers effectively and confidently.
- Stay informed about industry trends, digital sales tools, and e-commerce best practices to bring fresh ideas and improvements to the team.
- Able to provide insights on market trends based on incoming customer chats and analyze the data to generate actionable recommendations for the team.
Requirement & Qualifications:
- Experience 1-2 years in customer service within e-commerce or Business Process Outsourcing (BPO) industries, managing inbound and outbound communications via chat, email, or calls.communications, or a related field.
- Excellent written and verbal communication skills in both Indonesian and English.
- Familiarity with multichannel platforms, CRM tools, and e-commerce systems is an advantage.
- Strong organizational skills with great attention to detail, empathy, and the ability to analyze and understand customer needs effectively.
- Ability to multitask, work collaboratively in a fast-paced environment, and demonstrate a proactive, customer-focused attitude.
- Willingness to work on a rotational shift schedule, including weekends and public holidays.