Main Responsibilities:
- Support company’s philosophy and company culture through the use of Pillars and Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
- To be able to lead and communicate with his/her colleagues during the restaurant operation
- To supervise and participate in running of an efficient and profitable operation in the areas for which you are responsible. Liaise with your outlet manager to actively encourage a professional and dedicated team.
- To assist the Outlet Manager/Asst Outlet Manager in enabling employees to consistently achieve the service and product delivery standards with a high degree of client care and service at all times
- Oversees the set-up and operation of a station/section in a restaurant
- Provide services for guest such as order taker, promoting the restaurant food and beverages.
- Provide recommendation and prepare wine choice for the guest.
- To co-ordinate the service of food and beverage efficiently and accurately.
- To report and follow up all maintenance defaults affecting efficient and professional delivery of service.
- To involve with service related to VIP guests
- To respond proactively to guest queries, ensuring that appropriate action is taken in the absence of the Outlet Manager/Assistant Outlet manager, followed by effective communication
- To identify and carry out any specific training and development needs among the team
- To perform and check all duties related to restaurant opening/closing check list
- Perform any other reasonable duties as required by the Outlet Manager/Asst Outlet Manager
- To carry out and supervise daily, weekly and monthly inventory
- Responsible for cash float and cashiering
- To maintain and order all the store requisition
- To prepare and maintain Buffet Tags
- To fully inform and aware about all information connecting to Food and Beverage outlets and Mandarin Oriental Jakarta/Group generally
- To maintain all Hotel’s assets