Company Description
About Grab and Our Workplace
Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.
Job Description
Get to Know the Team
Grab B2B is the B2B SaaS team within Grab that helps to simplify business transportation, corporate food & package deliveries and related services for companies across Southeast Asia. We engage with top companies and top brands and it's imperative that we drive successful key account management in our organisation. We are looking for a Key Account Manager in our Grab B2B team to manage and grow an expanding portfolio of top Indonesian corporate clients.
Get to Know the Role
We are looking for a dynamic and driven Key Account Management Associate to join our team in Jakarta, Indonesia. You will manage and grow relationships with important accounts, ensuring customer satisfaction, and driving revenue growth. You will report to the Manager, and you will be based fully on-site.
The Critical Tasks You Will Perform
- Maintain relationships with assigned key accounts
- Analyze customer needs, propose tailored solutions and strategies to meet their goals
- Collaborate with internal teams to ensure delivery of products and services
- Monitor account performance and identify opportunities for upselling and cross-selling
- Prepare and deliver presentations to clients on new products, services, and promotions
- Negotiate contracts and resolve any issues or concerns raised by key accounts
- Report on key account metrics, including sales performance and customer satisfaction
Qualifications
What Essential Skills You Will Need
- Min. Bachelor's degree in Business Administration, Marketing, or related field
- Min. 2 years of experience in sales or account management
- Strong communication and interpersonal skills with the ability to build and maintain client relationships
- Excellent negotiation and problem-solving abilities
- Proficient in interpreting data and provide insights
- Proficiency in CRM software and Microsoft Office Suite (Excel, PowerPoint, Word)
- Understanding of industry trends and market dynamics
- Knowledge of sales strategies and account management principles
- Experience to work collaboratively in a team environment
- Have an eye for detail
- Willingness to travel occasionally to meet with clients (primarily within Jakarta)
Additional Information
Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex, create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
- Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours
What We Stand For At Grab
We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.