Key Account Manager

[Key Account Manager]

• Drive and manage P&L to achieve financial targets. 
• Lead and develop team performance, providing technical and operational guidance. 
• Build and execute customer account strategies and sales forecasts. 
• Ensure financial discipline: payments, receivables, and credit risk management 
• Strengthen customer partnerships and identify new business opportunities. 
• Coordinate cross-functional teams (Marketing, Technical, Production) for customer support. 
• Deliver special projects and adapt plans to operational challenges. 
• Maintain strong market knowledge and uphold company values & code of conduct 

• Strong P&L ownership, financial acumen, and risk management. 
• Proven leadership & people management across professional and operational teams. 
• Expertise in customer account strategy, forecasting, and business development. 
• Strong analytical thinking, problem-solving, and decision-making.
• Excellent stakeholder management and cross-functional collaboration.
• Solid technical & market knowledge to support customer growth.
• Track record in driving revenue and profitability in competitive markets.
• Experience leading complex teams and delivering operational excellence.
• Demonstrated success in customer partnership building and expanding market opportunities.
• Delivered strategic projects aligned with country and corporate goals.
• Bachelor’s degree in Business Administration / Finance / Marketing (or related field).
• Master’s degree (MBA or equivalent) preferred.

We are looking for people who are willing to consistently achieve results, even under tough circumstances, employees who create a climate where everyone is motivated to do their best to help the organization achieve its objectives. If you actively seek new ways to grow and be challenged, if you develop people to meet both their career goals and the organization’s goals, SIG is the place for you. To deliver better for our customers, our future colleagues build strong customer relationships and deliver customer-centric solutions. Finally, we are looking for colleagues who build partnerships and work collaboratively with others to meet shared objectives. Are you someone who applies knowledge of business and the marketplace to advance the organization’s goals? Are you someone who can create new and better ways for the organization to be successful? If the answer is ‘yes’, come and join us.

SIG is the place for you to build something incredible. We offer competitive compensation and an opportunity to partially work from home. If you join us, you will be part of a globally successful international company, which is leading its industry in sustainability, technology, and more. We think of ourselves as the career launchpad - a place to develop yourself fast with real work, real experience, real opportunities to build skills. You will be part of a highly motivated and dynamic team, you will have personal development opportunities, trainings and coaching opportunities from senior team members. If you show skill and willingness to learn, we'll back you all the way.

SIG is a leading provider of packaging systems and solutions for better. We work in partnership with our customers to bring food products to consumers around the world in a safe, sustainable, and affordable way. We are the only packaging system supplier covering carton, pouch, and bag-in-box. Our versatile technology and product innovation capacity enable us to deliver better for customers, for consumers, and for the world. Sustainability guides us, technology empowers us, but it’s the passion and drive of our people that truly enable us to deliver better. Founded in 1853, SIG is headquartered in Neuhausen, Switzerland, and listed at the SIX Swiss Exchange.

· Drive and manage the P&L (Revenue and StdGP) of customers under scope of responsibility – deliver volume and financial targets

● Manages professional employees and/or supervisors or supervises large, complex support, production or operations team(s)  

● Adapts departmental plans and priorities to address resource and operational challenges

● Decisions and problem-solving are guided by policies, procedures and business plan; receives guidance from management team

● Provides technical guidance to colleagues and/or customers

· Lead and coordinate with internal team of specialists in delivering strong Partnership support to customers

· Establish and implement account plans (customer strategy) for the customers with the cooperation of the technical, production and marketing support staff by directing the required resources to the account

· Establish and ensure 4/ 12-month rolling sleeve sales forecasts for each customer are accurate by monitoring the sleeve stock of customers and take appropriate actions in optimizing sleeve utilization and safety stock level.

· Ensure company's financial risks are eliminated by ensuring customer payment, account receivable and credit limits are accurate, on time all the time, and take the necessary actions required together with the support of the Finance department to reduce the risks.

· Arrange (with Marketing Team and(or) Technical Team's support) for periodic updates with the customers on various new development opportunities from the markets.

· Drive and complete special projects or assignments given by Commercial Manager.

· Leverage strong analytical thinking, leadership skills with strong teamwork spirit.

· Demonstrate the commitment and ability to follow the code of conduct and the company's core competencies.

· Establish strong knowledge of customers and local market (e.g., through diverse market information sources and media)

· Develop understanding of technical and services aspects