About the Role
The Payment Operations Specialist will oversee end-to-end payment processing, troubleshoot transaction discrepancies, and coordinate with banks, merchants, and internal stakeholders to ensure smooth operations. This role requires meticulous attention to detail, proactive problem-solving skills, and the ability to thrive in a fast-paced fintech environment. The ideal candidate will have experience in payment systems, a strong operational mindset, and a commitment to excellence in financial transactions.
What You Will Do
- Process deposit/withdrawal unblocking, cancellations, refunds, and settlements.
- Reconcile transactions and monitor payment flows to ensure accuracy.
- Coordinate with bank partners and merchants to resolve payment issues.
- Collaborate with Product Managers and Engineers to troubleshoot system/dashboard issues.
- Monitor transactional anomalies and escalate discrepancies promptly.
- Maintain detailed records and reports to comply with regulatory requirements
What We Are Looking For
- 1+ years of experience in payment operations, fintech, or a related field.
- Familiarity with payment gateways, bank APIs, and transaction lifecycle management.
- Strong analytical skills with a keen eye for detail.
- Ability to work under pressure and meet tight deadlines.
- Team player with excellent communication skills (written and verbal).
- Experience in a startup/fintech environment.