Role Overview
We are looking for an experienced Project Manager who will own end-to-end implementation and delivery of our SaaS solutions across mid-market and enterprise clients. With a strong background in IT project management, service delivery, and client engagement, you will be responsible for delivering value, maintaining SLA commitments, and driving smooth onboarding experiences.
Key Responsibilities
- Lead project implementations from initiation to go-live for Xoxoday’s suite of SaaS products.
- Collaborate with internal teams (product, engineering, customer success) to translate client needs into deliverables.
- Drive project scoping, planning, resource alignment, and milestone tracking.
- Ensure adherence to SLA, budget, and quality benchmarks across all project touchpoints.
- Act as the primary point of contact for client stakeholders during onboarding and implementation phases.
- Implement risk mitigation strategies, change control processes, and business continuity planning.
- Deliver regular performance and progress reports to leadership and client teams.
- Champion continuous improvement, bringing process and efficiency gains into the delivery lifecycle.
- Coordinate with third-party vendors, ensuring seamless execution and accountability.
- Conduct training and handovers to post-implementation support and customer success teams.
Preferred Qualifications
- 6–8 years of experience in IT project and service delivery management.
- Strong background working with enterprise clients in banking, healthcare, or fintech sectors.
- PMP® and ITIL® V3 Foundation certified (optional).
- Hands-on experience with project management and ticketing tools like JIRA, ServiceNow, BMC Remedy.
- Demonstrated success in stakeholder management, SLA adherence, risk management, and team supervision.
- Experience implementing ITSM platforms, driving SOPs, and optimizing delivery workflows.
- Familiarity with Generative AI applications in project management is a plus.
- Excellent communication, leadership, and documentation skills.
- Fluent in English and Bahasa.
What We Offer
- A fast-paced, agile work environment with a high-impact SaaS product portfolio.
- Opportunities to work on global implementation projects with Fortune 500 companies.
- Cross-functional collaboration and exposure to customer success, product, and engineering teams.
- An inclusive work culture focused on continuous learning.
- Competitive compensation, growth opportunities, and performance rewards.
Jenis Pekerjaan: Penuh Waktu
Tenggat Lamaran: 12/09/2025