About the role
We are seeking a skilled and enthusiastic Reservation Specialist to join our team at El Kabron Bali. In this full-time position, you will be responsible for handling all aspects of guest reservations, ensuring a seamless booking experience for our customers. This is an exciting opportunity to work in the vibrant hospitality industry in the stunning location of Badung Bali.
What you'll be doing
- Responding to reservation inquiries via phone, email, and online channels in a timely and professional manner
- Accurately processing reservations, modifications, and cancellations
- Maintaining up-to-date knowledge of table availability, rates, and promotional offers
- Providing exceptional customer service to ensure guest satisfaction
- Liaising with other departments to coordinate guest arrivals and departures
- Generating reservation reports and analysing data to identify trends and optimise processes
What we're looking for
- Previous experience in a reservation or customer service role within the hospitality industry
- Strong communication and interpersonal skills, with the ability to provide excellent customer service
- Proficient in using reservation systems and computer software
- Excellent attention to detail and problem-solving skills
- Flexible and adaptable, with the ability to work multi tasking in a fast-paced environment
- Fluency in English and Indonesian, with the ability to communicate effectively in multiple languages an advantage
What we offer
At El Kabron Bali, we are committed to providing our employees with a rewarding and fulfilling work experience. In addition to a competitive salary, we offer a range of benefits, including:
- Comprehensive health insurance and retirement plans
- Opportunities for professional development and career advancement
- Discounts on dining and activities at our resort
- Flexible work arrangements and a positive work-life balance
- A dynamic and inclusive company culture, with regular team-building events and social activities
About us
El Kabron Bali is a leading luxury Beach Club in the heart of South Kuta Bali. We are known for our stunning ocean views, exceptional dining experiences, and unparalleled hospitality.
If you are interested in joining our team, please apply now.
Job Types: Full-time, Contract
Ability to commute/relocate:
- Badung: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- reservation: 2 years (Preferred)
Language:
- English (Preferred)