Department Business Development and Partnerships
LevelExperienced (Individual Contributor)
LocationIndonesia - Jakarta
The Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The aim of the Business Development and Partnership teams is to provide Shopee’s buyers with a wide variety of product listings at the best prices.
Job Description:
- Track seller performance and analyze data to identify growth opportunities, challenges, and ways to improve seller tools and support
- Collaborate cross-functionally with product, risk, comms, and seller edu teams to design and execute seller performance improvement initiatives
- Help plan budgets, define milestones, and conduct impact analysis for seller performance improvement initiatives; monitor KPIs to ensure successful implementation
- Contribute to the enhancement of the Business AI Assistant tool by simulating seller queries, evaluating answer quality, and identifying content gaps. Collaborate with cross-functional teams to ensure bot responses are natural, effective, and reflective of how real RMs interact with sellers.
- Enhance the Business AI Assistant tool by reviewing response quality to seller queries
- Run monthly Mass Managed seller satisfaction surveys. Analyze seller feedback, identify key pain points or service gaps, and coordinate follow-ups with relevant teams to drive resolution.
Requirements:
- Minimum Bachelor Degree with 2+ years of experience in fast-paced industry, preferably Tech, Management Consulting, or strategy role
- Proficient in Microsoft Excel and PowerPoint for data analysis and reporting.
- Strong analytical skills and comfortable with analyzing large scale data sets to surface insights
- High ownership - highly self-driven, proactive in finding growth opportunities, and committed to finding effective solutions to problems.
- Able to work independently as well as collaboratively within a team environment.