SVN/2025/032 - Programme Associate (Refugee Care), Tangerang

Open to Internal and External Candidates

Reference No. : SVN/2025/032
Position Title : Programme Associate
Duty Station : Tangerang
Organization Unit : Regional Cooperation Arrangement/Refugee Care
Type of Appointment : Special Short-Term Contract
Report to : Senior Programme Associate
Estimated Start Date : As soon as possible
Closing Date : 10 September 2025

Established in 1951, IOM is part of the United Nations System as the leading inter-governmental organization promoting humane and orderly migration for the benefit of all.

Operational in Indonesia for more than 40 years, IOM Indonesia is one of the largest IOM missions in the world working on a wide range of activities in partnership with the Government of the Republic of Indonesia, civil society, private sector actors, migrants and communities.  IOM Indonesia is engaged in several thematic areas, including: Counter-Trafficking (CT), Labour Mobility and Social Inclusion (LMSI), Disasters, Climate and Resilience (DCR), Immigration and Border Governance (IBG), Refugee Care, Migration Health, Migration Policy and Data Hub, and Resettlement and Voluntary Returns.

IOM Indonesia aims to ensure quality of care for refugees and asylum seekers referred to IOM by the Government of Indonesia according to applicable international humanitarian and human rights standards. The programme supports refugees through healthcare, education, basic needs, as well as to contribute to the increased protection of vulnerable subgroups, such victims of sexual and gender based violence, among others, through referral mechanisms involving the active participation of specialized state and non-state service providers. It also contributes to supporting them with the eventual sustainable pathways.

Under the direct supervision of the Senior Programme Associate and under the overall supervision of the Head of Tangerang office, closely working with Health Care, Community Liaison Officers, Resource Management, as well as the Community Accountability Coordinator in Jakarta, in implementing the refugee care activities in line with the Programme requirement, and as part of the programme’s strategy to community engagement and increased accountability to affected populations, as well as in line with IOM policies, standards and commitments.

Responsibilities and Accountabilities

1. Provide care, services, and protection for refugees under IOM’s Programme care in compliance with the RCA Operational Guidelines as well as the relevant Organizational procedures and standards including through taking into consideration social, religious and educational/vocational aspects and fully respecting the confidentiality of refugees’ information; 
2. Undertake regular visits to refugees as part of the case management to ensure that all care, services and protection are provided to refugees in a timely and efficient manner; 
3. Provide tailored services through case management for refugees including implementation of care management for those with additional vulnerabilities; coordinate access to adequate psychological/mental health treatment, including social and clinical counselling services, closely working with the Jakarta programme management team.
4. Act as a focal point for protection,  as well as a care coordinator as part of the care management team also guided by the Jakarta management team on case management including care management.
5. Monitor the provision of agreed facilities and services, report gaps to vendors and other arranged services, document failures and provide timely follow-up, ensuring the provision of services to meet agreed standards and monitor operational expenses based on IOM regulations in coordination with the Resource Management
6. Promote refugee community engagement and empowerment activities to support resilience and self-agency; as well as to promote social cohesion of the wider local communities through voluntary activity, organizing events, community development activities, capacity building, awareness raising and cultural and sporting events and other activities;
7. Prepare incident reports, letters and support document translation as necessary;
8. Collect and update statistics in a timely manner in RAMS application and support verification of monthly or other reports where needed; 
9. Support regular monitoring and evaluation of activities and prepare regular and ad hoc programme reports, updates, briefings and background information; provide timely feedback and advice the supervisor on matters pertaining to the implementation of activities on the ground, including anticipating potential challenges and gaps;
10. Review all the payments to service providers, where relevant, to be correct and necessary, working closely with the Resource Management.
11. Support local transfers in close coordination with Resettlement and Return Movement and Migration Health units in Jakarta, including facilitating arrangements of escorts;
12. Support maintaining positive working relationships with local interlocuters including IDC, Immigration and Police, private sectors, NGOs/CBOs, local representatives and community leaders in the delivery of programme activities and exploring new initiatives;
13. Contribute to knowledge building and sharing on refugee care and relevant activities and developing new initiatives and projects;
14. Perform such other duties as may be assigned

EDUCATION

• University Degree in Psychology, Management, Economics, Political, Social Science, International Relations, Development Studies, Migration Studies, Human Rights or Business and Counseling with three years of relevant working experience, or; 
• Completed High School diploma from an accredited academic institution, with five years of working experience
• Degree in psychology an advantage

EXPERIENCE

• Indonesian National with good knowledge of, and experience in managing programme & operational activities with working experiences in supporting mental health assistance.
• Has relevant working experience, preferably in project implementation support, training delivery is an advantage;
• Has experience to coordinate administrative activities;. 
• Experience in working on migration management activities, with exposure to Imigrasi processes, as well as beneficiary context;

SKILLS

• Ability to identify needs and proven ability to implement and monitor programmes;
• Proven ability and experience in liaising with Government Departments/Authorities and UN and other international organizations, private sector and other stakeholders; 
• Ability to prepare clear and concise reports in English;
• A high degree of computer literacy is required.

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

1. Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
2. Appointment will be subject to certification that the candidate is medically fit for appointment, verification of Education certificate and security clearances. 
3. IOM applies local United Nations Salary Scale. 
4. IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
5. IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
6. IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application.

Please submit your application online by clicking "Apply" button above. Please attach the Resume and Cover letter (indicating where you found this vacancy) in your application. The deadline for applications is 10 September 2025. Candidates applying for this vacancy are required to declare whether they have relatives already working for IOM.  

Only applicant who meets the above qualification will be considered