Overview of Job Function:
Technical Consultant is primarily focused on building and maintaining environments used by our project teams and customers using Verint’s Engagement Management product suite in markets around the world
Principal Duties and Essential Responsibilities:
- Install and configure Verint Engagement Management applications for our project teams.
- Work with clients to create best technical environment for the implementations
- Process re-engineering
- Facilitate stakeholder meetings
- Participate in technical workshops with Verint’s customers and project teams.
- Take ownership of the technical issues that need to be resolved to ensure a successful customer delivery.
Minimum Requirements:
- Six plus years of experience in Information Technology.
- Three plus years’ experience in Systems Engineering, Application Architecture or Integration Design
- Bachelor’s Degree, in Computer Science or related field.
- Strong experience in application server administration (Weblogic and JBOSS preferred).
- Strong understanding of Linux navigation with a general understanding of administering the OS (e.g. package deployments, monitoring, etc.).
- Experience of working with and deploying customer service software solutions (CRM, case management, agent desktop, KM, chat, etc.).
- Experience Installing 3rd party applications
- Troubleshooting deployments
- Strong Linux experience
- Scripting experience (e.g. shell, ant, groovy, python)
- Web server install and configuration (Apache preferred)
- Ability to communicate effectively with people from a variety of backgrounds and at all levels of an organization.
- Successful completion of Verint background screening process including, but not limited to, employment verifications, criminal search, OFAC, and SS verification;
PREFERRED REQUIREMENTS
- Strong experience working in technical roles within solutions delivery.
- Monitoring key performance metrics
- Database (general administration, SQL)