About The team
We are seeking a detail-oriented and responsive Control Tower Associate to join our logistics operations team. This role plays a critical part in monitoring the end-to-end movement of parcels, managing real-time exceptions, and ensuring seamless coordination across the supply chain network. The ideal candidate thrives in fast-paced environments and is committed to delivering operational excellence.

Job Responsibilities:
- Monitor daily delivery operations across multiple legs (first mile, middle mile, last mile) using real-time dashboards and tracking systems.
- Identify and escalate exceptions, delays, or service disruptions to relevant teams and follow through to resolution.
- Coordinate with internal stakeholders (e.g., hub, line haul, customer service) to ensure timely and accurate shipment flow.
- Maintain logs and reports on incident handling and resolution for continuous improvement.
- Analyze recurring issues and support improvement projects to enhance reliability and reduce defects.
- Participate in daily operational stand-ups and reporting activities.
- Contribute to SOP development and operational control enhancements.