AML Compliance Specialist - KYC/EDD

The AML Compliance Specialist role offers a unique opportunity to be at the forefront of safeguarding the company against financial crimes, directly contributing to our mission of maintaining integrity and trust with our clients. By monitoring transactions and conducting thorough investigations, you will play a crucial part in ensuring compliance with regulatory standards and protecting the organization from potential risks. This position provides a platform for professional growth, allowing you to deepen your expertise in compliance and risk management while working closely with cross-functional teams to enhance our overall security framework. Joining our team means becoming a key player in promoting a culture of vigilance and ethical conduct.

Position Responsibilities:

• Conduct comprehensive KYC reviews and AML ATF risk assessment factors of new and existing clients of Manulife Indonesia business (Life Insurance and Pension) to ensure compliance with AML regulations and internal policies.
• Perform comprehensive KYC checks and EDD for high-risk clients and complex cases, ensuring all necessary documentation is obtained and verified, including detailed investigations into the customer's background and transaction patterns.
• Analyze customer data and documentation to identify potential red flags or suspicious activities.
• Collaborate with internal teams to resolve any issues related to KYC/CDD compliance and provide guidance on AML best practices.
• Maintain accurate and up-to-date records of customer information by leading Customer Update Program within Manulife Indonesia business (Life Insurance and Pension).
• Conduct regular reviews and audits of AML-related data to identify discrepancies, inaccuracies, or outdated information.
• Collaborate with IT, Operation, Regional team and related teams to enhance AML-related data collection and management processes.
• Maintain up-to-date knowledge of AML regulations, industry trends, and emerging risks.
• Prepare and present detailed reports and findings to senior management and regulatory bodies as required.
• Assist in the development and enhancement of AML policies, procedures, and controls related to KYC/CDD and EDD process.
• Prepare detailed reports and presentations for senior management on AML program effectiveness and areas for improvement.
• Provide ongoing training to staff under Operation and related department on KYC and EDD procedures and requirements.
• Support audits and regulatory examinations by providing necessary documentation and explanations.
• Work closely with the legal and compliance teams to address any legal or regulatory concerns.

Required Qualifications:

• Bachelor’s degree from a reputable university
• More than 4-5 years’ experience in AML compliance officer role, KYC and EDD or related area. Prior experience in audit or risk management would be a plus
• Experience in life insurance company or banking is highly valued.
• A deep understanding with KYC/CDD, EDD, AMLATF Regulations and best practice in Indonesia. Understanding FATCA and CRS rules and requirements would be a plus
• Team player, tech-savvy, and self-starter

Preferred Qualifications:

• Excellent ability to speak and write in English
• Highly analytical with strong attention to detail
• Having a LOMA certification is a plus

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Working Arrangement