Date: Jun 1, 2025
AVP-Fixed Voice & Solution Management
Location:
Jakarta, Jakarta, ID
Level:
Employment Status: Permanent
Department: Group B2B Core Product & Partnership
Description:
Responsibilities:
- Gather Customer requirement and tailored customized solutions and work with multiple Partners
- Lead the Solutioning phase with partners and internal team
- Prepare solutions for technical proposal and also commercial proposal to customers
- Penetration solution of fixed voice (indosat phone) to market
- Enrichment function to help metamorphosis to solution provider
- Coordinate with Partner, Network Planning, SD, Core Planning & BO Core Team.
- Maintain product portfolio and enrich solution
- Support UAT with customer team
- Together with AVP Fixed Voice Management to create new product if necessary based on market
Requirements:
- Bachelor’s degree in Telecommunications, Electronics, or Information Technology
- Minimum 10 years of experience in System Integration or as a Principal in PBX/Call Center solutions
- Hands-on experience in Business Process Outsourcing (BPO) and end-to-end Call Center operations (software, hardware, agents, workstations, applications)
- Familiarity with PBX, SIP Trunk, and other voice services
- Proven track record in Telco product implementation and delivery
- Innovative mindset with a strong drive for continuous improvement
- Strong analytical thinking, problem-solving skills, and the ability to deliver complex solutions
- Proactive, results-oriented, and adaptable under pressure with a strong sense of ownership
- Effective leadership, supervisory capability, and proficient communication in English (written and verbal)
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