Responsibilities
- Provide clinical guidance to ophthalmologists and healthcare professionals on the use of ZEISS refractive products and technologies for LASIK, SMILE and SMILE pro (link product: https://shorturl.at/2GDzr)
- Conduct training sessions for ophthalmologists, RO's and nurses on VISUMAX 800 and MEL 90 to enhance understanding and application of refractive solutions.
- Provide technical assistance and troubleshooting to ensure smooth operation of VISUMAX 800 and MEL 90 refractive equipment.
- Maintaining satisfactory after-sales relationships and development of long-term customer relationships coupled with the ability to identify and capitalize on opportunities that immediately satisfy customer needs.
- Build and maintain customer relationships with users, including ophthalmologists, RO's, nurses and clinic staff.
- Collect customer feedback to contribute to product and service development and improvement initiatives.
- Organize accurate records of training sessions, user interactions and other technical activities.
- Become recognized expert in product/clinical technical competencies; answer a wide range of questions concerning software and clinical applications.
- Support market growth initiatives (i.e. industry tradeshows, product demos, image quality collection, and clinical sites).
- Documenting training, site visits and customer interactions as per the local protocol.
- Communicate effectively with members of sales/product/service team to maximize all sales potential and communicates leads to relevant colleagues.
Requirements:
- Bachelor’s degree in Optometry, Ophthalmic Technology, Biomedical Engineering or related field. Advanced degree or certification is a plus.
- Minimum 1-2 years of clinical experience in ophthalmology.
- Basic understanding of refractive technology and clinical applications.
- Excellent verbal and written communication skills in Bahasa Indonesia and English.
- Strong analytical and problem-solving skills to overcome clinical and technical challenges.
- Self-starter, self-directed, team-oriented individual who thrives in a fast-paced, dynamic business environment.
- Possess strong interpersonal and customer and management with high analytical and technical-solving skills.
- Ability to work in high-pressure environments and places personal and business integrity at forefront.
- Ability to work independently with minimum supervision, high work standards and quality.
- Willing to do business travel, especially to East Java, Bali, NTB & NTT, Sulawesi and eastern Indonesia region.
- Willing to undergo probation in Jakarta for the first 3 months
Your ZEISS Recruiting Team:
Astrid Annissa Sastaviyana, Yosseano Kuncahyo
Laporkan lowongan
