Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, chat, or in person
- Handle customer complaints, provide appropriate solutions and follow up to ensure resolution
- Maintain customer records by updating account information
- Collaborate with other departments to resolve customer issues
- Provide feedback on the efficiency of the customer service process
- Maintain a positive, empathetic, and professional attitude toward customers at all times
Requirements:
- Proven customer support experience or experience as a client service representative
- Excellent communication and interpersonal skills
- Ability to stay calm when customers are stressed or upset
- Problem-solving skills and the ability to multitask
- Proficiency in Microsoft Office and customer service software (CRM experience is a plus)
- High school diploma or equivalent; additional education or certifications are a plus
- Fluent in English (additional languages are a plus)
Job Type: Full-time
Language:
- English (Required)
- Mandarin (Preferred)
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