Key Responsibilities:
- Assist consumers and partners in using our products effectively.
- Handle service inquiries and disputes in a professional and timely manner.
- Monitor and respond to various communication channels (call center, social media, web inquiries, etc.).
- Gather feedback from consumers and partners, analyze issues, and report to the supervisor.
- Perform administrative tasks related to partner accounts (credit top-up, information updates, etc.).
- Support additional business initiatives, including market research and service quality audits.
Qualifications & Requirements:
- Minimum D3 in any major with a GPA of 2.75 or higher.
- Open to fresh graduates; maximum 2 years of experience in a similar role.
- Willing to work on a 24/7 shifting schedule.
- Excellent communication skills in both Bahasa Indonesia and English (fluency required, interview in English).
- Strong sense of empathy, problem-solving ability, and a professional demeanor.
- Ability to maintain a friendly and engaging tone (smiling voice).
- Strong analytical skills and attention to detail.
- Typing speed of 50 WPM with 90% accuracy.
- Ability to work in a fast-paced, dynamic environment.
- Familiarity with chat support platforms such as Messenger.
- Fully vaccinated (minimum 2 doses).
Jenis Pekerjaan: Kontrak
Panjang kontrak: 6 bulan
Pertanyaan Lamaran:
- Berapakah usia anda saat ini?
- Dimanakah domisili anda saat ini?
Pendidikan:
- D1-D4 (Diwajibkan)
Bahasa:
- Inggris (Diwajibkan)
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