Customer Service Executive

SUMMARY OF THE ROLE

Responsibilities:

• Execute customer orders by processing and coordinating closely among the operations departments for order processing and delivery flow to ensure excellent and efficient customer service.

• Perform invoicing of Customers' orders accurately and efficiently and respect local laws and Jotun procedures.

• Coordinate the activities within the Customer Service Department, assuring that the Customer orders are processed promptly and efficiently, promoting lean solutions and best practices.

• Follow up on Customers' complaints to ensure they are dealt with promptly and efficiently by issuing investigation tasks followed by conclusion input and raising requests for return notes and credit notes where required.

• Actively handle customers' inquiries through e-mail, telephone, or face-to-face in a timely and professional manner to provide high-quality customer service.

• Handle customer complaints effectively by quickly understanding the issue and coming up with sound solutions to increase customer satisfaction.

• Verify, enter, and review system prices accurately with the customer's purchase orders and sales orders.

• Communicate with sales and customers to verify all details are correct and clear up any missing information or inconsistencies on orders.

• Monitor daily follow-up of orders and change dates if applicable to achieve correct backlog and OTIF.

• Handle approved Sales Returns with appropriate charge information and create credit notes when required.

WHAT WE ARE LOOKING FOR AND WHAT WE OFFER

Job Requirements

Required

• Bachelor Degree from Business Administration, Accounting or equivalent

• Experience 3 to 5 years as Customer Service, Sales administration, Order Processing or equivalent would be advantages

• Good command of English, Bahasa Indonesia and Mandarin

• Analytical and problem-solving skill

• Ability to learn and adapt quickly

Preferred

• Having experience in Building Material Industry or Manufacturing with ERP system processing

• Excellent in input data, data processing, Microsoft Office

• Meticulous and attention to detail

• Domicile and able to work at Bekasi area, Indonesia

What we offer

• Competitive compensation and benefits
• Continuous learning opportunities and training activities through on-the-job training and our in-house learning Jotun Academy.
• Career development opportunities across multiple disciplines and geographies
• Leaders who focus on engaging and enabling their team, proven by consistently high employee feedback scores
• A supportive and inclusive company culture where you can be your authentic self
• A focus on having fun together through team buildings and social activities

POSITION INFORMATION

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WHO WE ARE

Seeing a prominent market in South East Asia (SEAP), Jotun opened its first factory in Thailand in 1968. Rapid economic development in the region led to new companies and factories in countries such as Singapore, Malaysia, Indonesia, Vietnam, Philippines, Myanmar, Cambodia and Australia. Jotun SEAP has been awarded a Korn Ferry Engaged Performance Award for year 2019, in recognition of achieving a best-in-class level of “Enablement”. We are proud to have an incredibly diversified region with more than 2,000 employees that come from different nationality and background, working together in delivering profitable growth. Throughout our history, we have focused in providing our employees with meaningful and challenging work, rewarding them through continued learning and development, underpinned by our values of Loyalty, Care, Respect and Boldness.

Jotun Indonesia, established in 1996, is a leading player in the Paints and Coatings industry in the country. The company operates in 4 segments – Decorative Paints; and Performance Coatings comprising of Marine, Protective and Powder Coatings and is the market leader in all 3 segments of Performance Coatings. Jotun Indonesia operates two production facilities – one for wet paints in Cibitung and the other for powder coatings in Legok. High service standards to customers including dealers are maintained through a Distribution Hub in Jakarta, supported by a network of warehouses around the country. We pride ourselves, not only for providing a safe and positive work environment to all our staff, but also for utilising the best technologies to ensure high and consistent quality of products to our customers. Jotun Indonesia is well placed to continue its healthy and balanced growth in the country in the years to come.

Visit our Career Page to know more about life at Jotun.

Jotun’s company culture welcomes and values differences in people. Our more than 10,200 employees on all continents represent 90 nationalities, four generations and diversity of professions, gender, abilities, ethnicities, beliefs, cultures etc. We are committed to represent the societies we operate in, promoting equality, equity and zero-tolerance for discrimination.

If you are applying to a position and require any additional support in the interview process, please let us know how we can accommodate this.  

If you think that this role is what you could be doing next, apply now!