As a Customer Success Specialist, you’ll partner with companies across various industries to ensure successful implementation and adoption of our AI agent solution. From onboarding to ongoing support, you’ll guide clients through technical integration, help resolve issues, and drive meaningful outcomes. Your goal is to ensure each customer sees real value and long-term success with our product.
What You'll Do (Your Day-to-Day)
As our Customer Success Manager, you'll be the main point of contact for our clients. Your goal is to make sure they're happy, successful, and getting the most out of our AI products.
- Build Strong Relationships: Be a trusted advisor to our clients, getting to know their business and goals.
- Onboard & Train: Help new customers get set up and comfortable using our products, showing them all the cool features.
- Solve Problems: Be the go-to person for client questions and issues, working with our product and engineering teams to find solutions.
- Ensure Success & Growth: Proactively check in with clients to make sure they're achieving their goals and help them discover new ways our products can help them grow.
- Be a Client Advocate: Share customer feedback with our internal teams to help improve our products and services.
What We're Looking For
We need someone who is passionate about helping customers succeed and loves building relationships.
- Experience: 1-3 years in a Customer Success, Account Management, or similar client-facing role, ideally with a SaaS or tech company.
- Communication: Excellent at speaking and writing in both English and Bahasa Indonesia. You can explain complex things simply.
- Customer Focus: You genuinely care about customer happiness and are great at understanding their needs.
- Problem Solver: Quick to identify issues and find smart solutions.
- Tech Savvy: Excited to learn our AI products inside and out.
- Organized: Great at managing your time and multiple clients at once.
- Team Player: You enjoy working with others to achieve common goals.
- Proactive: You take initiative and don't wait for problems to arise.
- Proficient in English
Job Type: Full-time
Experience:
- Customer Success: 1 year (Preferred)
