Job Descriptions:
- Build and maintain strong, long-lasting relationships with assigned customers.
- Guide customers through onboarding, product implementation, and adoption processes.
- Serve as a trusted advisor by deeply understanding customers’ business goals and aligning them with product capabilities.
- Monitor customer health metrics and intervene to ensure satisfaction and retention.
- Collaborate with Product, Sales, Engineering, and Support teams to ensure a seamless customer experience.
- Identify opportunities for customer growth and upsell in coordination with account teams.
- Deliver customer feedback to internal teams to drive product improvements and innovation.
- Develop and deliver training, webinars, and resources to support product usage.
Requirements
Education & Experience:
- Bachelor’s degree in Business, Computer Science, Engineering, or a related field (Master’s preferred for enterprise clients).
- 3–7 years of experience in Customer Success, Consulting, or related client-facing roles.
- Experience working in a SaaS or cloud-based technology environment (e.g., Google Cloud, AWS, Salesforce).
Skills & Qualifications:
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities with a proactive, consultative approach.
- Deep understanding of cloud platforms, SaaS models, or enterprise technology ecosystems.
- Ability to manage multiple priorities and client accounts simultaneously.
- Familiarity with CRM tools (e.g., Salesforce), analytics dashboards, and customer success platforms (e.g., Gainsight, Totango).
- Ability to translate complex technical concepts into business value.
- Comfort working with data and presenting insights to clients.
Preferred:
- Technical background or certifications (e.g., Google Cloud certifications).
- Experience with large-scale enterprise clients and global organizations.
- Project management skills or certification (e.g., PMP, Scrum).
Jenis Pekerjaan: Penuh Waktu
Laporkan lowongan
