MAJOR FUNCTION
Responsible for ensuring the smooth operation of all departments under your supervision with the goal of maximising revenue and guest satisfaction. Also responsible for controlling expenses to agreed budgets while coordinating preventive maintenance, renovation projects and capital expenditure needs, enforcing operating procedures and policies, scheduling, training and development, purchasing, inventory, inter-department communications, and the enforcement of health and safety compliance.
DUTIES AND RESPONSIBILITIES
In the absence of the Rooms Division Manager, make necessary business decisions to ensure efficient running of the division and proper handling of service issues as they arise.
Coordinate the tasks and operations of departments under your supervision.
Assist with the development of annual budgets and targets for areas under your supervision.
Prepare and produce detailed financial reports as required in a timely fashion.
Use various financial management and revenue management skills to analyse performance results to identify profitability shortfalls or opportunities to increase revenues, reduce costs, improve overall profitability and meet budget goals.
Regularly monitor market performance, penetration, trends, practices and systems in the Hotel industry to help project future supply and demand, and identify business opportunities, promotions and areas where products and services can be improved.
Develop a knowledge base of existing competitor strategies, and analyse their strengths and weaknesses to successfully direct marketing activities against each.
Ensure departments under your supervision are managed to control costs, increase revenues and meet budget goals.
Provide on-going communication to all areas under your supervision regarding policies, programmes and procedures.
Ensure all operating procedures are adhered to for areas under your supervision.
Review and modify operating manuals for areas under your supervision as required.
Review hotel arrivals, departures and in-house reports to manage guest requests, VIP arrivals, group bookings and other reservations requiring special attention.
Ensure all Hotel guests are greeted, registered, assisted and checked out according to established standards and procedures.
Handle VIP guests including meet and greet and amenity arrangements as required.
Oversee group bookings to ensure all specifications are properly delegated and arranged.
Be readily available to handle guest queries and resolve issues in a timely and professional manner.
Coordinate preventive maintenance and general cleaning programmes with Housekeeping and Engineering.
Requirements
REQUIRED SKILLS
Self-motivated.
Innovative thinking.
Strong interpersonal and communication skills.
Strong leadership, coaching and counselling skills.
Strong analytical skills and strategic thinking.
Good financial management skills.
High attention to detail.
Ability to organise and lead complex projects.
Able to multi-task and prioritise tasks consistent with business objectives.
Computer literate with knowledge of Word, Excel, PPT, PMS, industry related software desired.
Must be fluent in English, conversational in local language desired.
Graduate of a Hotel Management degree desired.
Minimum of 2-years of experience in the same position or strong track record as an Assistant Manager or Supervisor in the Rooms Division of a hotel for at least 5-years.
Perks and Benefits
Maternity & Paternity Leave
Medical & Health Insurance
Work From Office (WFO)
Karyawan Kontrak
Front Office
Department Head/Manager
Indonesia
Laporkan lowongan