Holiday Inn Cikarang Jababeka is seeking a dynamic and experienced General Manager to lead its 176-room city hotel located in the heart of Southeast Asia’s largest industrial zone. The role requires a strong leader who can manage day-to-day operations, drive revenue, and ensure operational excellence across all hotel functions. You’ll be responsible for creating a guest-obsessed culture that enhances satisfaction and loyalty, while maintaining compliance with IHG brand standards and local labour regulations. A key focus will be developing a high-performing team through succession planning, coaching, and continuous learning using IHG’s People Tools and L&D programs.
As General Manager, you will champion financial performance through accurate forecasting, strategic budgeting, and leveraging technology platforms to drive revenue growth and market share. You’ll work closely with hotel ownership to execute capital plans, maintain the property’s leadership position, and deliver on annual business goals. Your ability to interpret financial data, optimize labour productivity, and identify commercial opportunities will be essential in maximizing profitability and ROI. Operationally, you’ll ensure all guest touchpoints meet IHG’s service and quality standards, from maintenance and cleanliness to personalized service delivery and quick resolution of guest concerns.
This role also requires a strong commitment to responsible business practices. You’ll act as the hotel’s public relations ambassador, fostering local partnerships, participating in community initiatives, and embedding sustainability efforts to reduce the hotel’s carbon footprint. You’ll be expected to create a safe and secure environment for guests and colleagues, while maintaining strong owner advocacy. The ideal candidate holds a bachelor’s degree in hotel or business administration, has 5–10 years of hotel leadership experience, and demonstrates the IHG values of True Hospitality – with authenticity, confidence, responsiveness, and genuine care.
