We are seeking a dynamic and experienced Guest Relation Officer to join our team. The Guest Relation Officer will be responsible for ensuring the highest level of guest satisfaction by overseeing the guest relations team and managing all aspects of guest interaction, from arrival to departure. The ideal candidate will have a passion for hospitality, excellent communication skills, and a proven track record of delivering exceptional service.
Key Responsibilities:
- Supervise the guest relations team, including training, scheduling, and performance management.
- Greet guests upon arrival and ensure a smooth check-in process, providing personalized assistance and addressing any special requests or preferences.
- Act as a liaison between guests and various departments, ensuring prompt resolution of any issues or concerns raised by guests.
- Coordinate special arrangements for VIP guests, including room upgrades, amenities, and personalized services.
- Conduct regular inspections of guest accommodations and public areas to ensure cleanliness, maintenance, and compliance with resort standards.
- Monitor guest feedback and reviews, responding promptly and proactively to guest inquiries, complaints, and suggestions.
- Collaborate with other departments, such as housekeeping, food and beverage, and concierge, to ensure seamless guest experiences.
- Maintain accurate guest records and ensure compliance with data protection regulations.
- Assist with special events, promotions, and guest engagement activities to enhance the overall guest experience.
Qualifications:
- Bachelor's degree in Hospitality Management or related field preferred.
- Minimum of 4 years of experience in guest relations or hospitality management, preferably in a luxury resort or hotel environment.
- Strong leadership and interpersonal skills, with the ability to motivate and inspire a team.
- Excellent communication skills, both verbal and written.
- Exceptional customer service skills, with a genuine desire to exceed guest expectations.
- Detail-oriented with strong organizational and problem-solving abilities.
- Proficiency in hotel management software and Microsoft Office suite.
Job Type: Full-time
Application Deadline: 07/30/2025
Laporkan lowongan
