This position will provide technical support and maintenance for critical manufacturing systems, including machine integration, and IoT devices. This role ensures the smooth operation of these systems, minimizing downtime and maximizing efficiency in a manufacturing environment.
- Provide timely and effective technical support for machine integration, and IoT systems.
- Troubleshoot and resolve software and hardware issues related to manufacturing systems.
- Support the integration of machines and equipment with manufacturing systems.
- Configure and maintain IoT devices and sensors used in manufacturing processes.
- Troubleshoot data communication issues between machines, IoT devices, and systems.
- Create and maintain documentation for manufacturing systems and troubleshooting guides.
- Provide training and support to end-users on manufacturing systems.
- Work closely with manufacturing engineers, production teams, and other IT personnel to resolve issues and implement improvements.
- Coordinate with vendors and external support teams for system maintenance and upgrades.
- Understanding of business process on manufacturing
- Bachelor's degree in Information Technology, Computer Science, Chemical Engineering, or a related field (or equivalent experience).
- Strong understanding of manufacturing processes and systems.
- Proficiency in troubleshooting software and hardware issues.
- Familiarity with industrial automation and control systems (e.g., PLCs, SCADA) is a plus.
- Understanding of data acquisition.
- Understanding of industrial communication protocols (OPC-UA, Modbus, etc.)
- Willing to work on site at Palembang
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