deliver excellent service across hardware and software platforms.
Key Responsibilities
- Respond to and resolve escalated L1 support tickets (hardware, software, networking, and peripheral issues)
- Troubleshoot Windows/macOS operating systems, Office 365, and third-party applications
- Set up, configure, and maintain desktop/laptop hardware and mobile devices
- Assist with Active Directory tasks (user provisioning, password resets, group policies)
- Provide remote and onsite support as needed
- Collaborate with IT teams to resolve network and server-related issues
- Maintain IT documentation and asset records
- Install and support printers, scanners, and other peripheral equipment
- Follow ITIL standards for incident, problem, and change management
Requirements
- 3–6 years of experience in desktop support or a similar role
- Proficiency in Windows 10/11, macOS, MS Office, and Active Directory
- Knowledge of networking basics (TCP/IP, DNS, DHCP)
- Experience with remote desktop tools (e.g., TeamViewer, AnyDesk, RDP)
- Excellent communication and customer service skills
- Ability to prioritize and multitask in a fast-paced environment
Job Type: Contract
Contract length: 12 months
Laporkan lowongan
