Advotics is a Cloud Digitalization SaaS provider. Advotics introduced a cloud platform to digitize workforce, business network, and physical assets and products, with the main objective of converting data from offline work & trade activities into insightful metrics for management to make important business decisions such as sales penetration, productivity, retail execution strategy. Innovation is in our blood and we’re looking for the brightest minds to develop world-class software that will touch the lives of many customers of our clients.
Our team comprises of software veteran from Seattle-based Amazon.com, a project leader from Boston Consulting Group, Ph.D. from MIT in Mechanical Engineering, and software engineers graduating from top Indonesian universities. You will learn from the best and make history in Indonesia’s tech industry. "Bringing visibility to all your offline activities."
Job Description
On-site Visits Client Required
Conduct product demonstrations to prospective and new clients, ensuring they fully understand the platform’s features and benefits.
Lead the client onboarding process from kick-off to go-live, ensuring smooth adoption and usage of the product.
Understand client needs, workflows, and business goals to customize onboarding sessions accordingly.
Prepare and deliver training materials, guides, and best practices to help clients maximize the value of the product.
Act as the primary point of contact during the onboarding phase, maintaining clear and proactive communication.
Collaborate closely with sales, product, and customer success teams to ensure a seamless client handover.
Track onboarding milestones, identify potential roadblocks, and coordinate solutions to keep timelines on track.
Gather feedback from clients during onboarding and relay insights to the product team for continuous improvement.
Continuously refine onboarding processes and materials to enhance the client experience.
Qualifications
Bachelor’s Degree in Business, Communication, Information Systems, or related field from reputable local or overseas universities.Minimum 2–3 years experience in client onboarding, customer success, or training — preferably in a SaaS or tech company.
Strong presentation and communication skills, both verbal and written.
Excellent interpersonal skills with the ability to build rapport quickly and manage client expectations.
Proactive problem-solver who can adapt to changing client needs and timelines.
Fast learner with the ability to understand and explain technical concepts in a clear, client-friendly way.
Familiarity with CRM systems, onboarding tools, or learning management platforms is an advantage.
Experience in B2B industries such as Supply Chain, FMCG, or similar is a plus.
