Qiscus is an AI-powered omnichannel conversational platform that helps businesses meet the evolving expectations of excellent Customer Experience (CX) through seamless, scalable conversations. As we grow, building a strong, engaged, and values-driven team becomes even more crucial. Our People Operations team plays a key role in shaping that experience from daily HR processes to long-term culture initiatives. We are looking for a proactive and detail-oriented individual who is passionate about people, thrives in collaborative environments, and is ready to support and improve our internal HR practices. Are you the one we’re looking for?
What You Will Do:
- Assist the People Operations Manager in ensuring all HR processes across the employee lifecycle (onboarding, probation, performance reviews, offboarding) run smoothly and efficiently.
- Act as a point of contact for employees regarding HR-related queries, fostering a supportive and responsive HR environment.
- Support the maintenance of SOPs and ensure HR documentation and processes are compliant with labor laws and internal audit standards.
- Generate HR reports and provide data-driven insights to support strategic decision-making.
- Assist in HR system-related initiatives, including data accuracy, automation, or system migration projects.
- Identify opportunities to streamline and improve HR workflows, templates, and documentation.
- Collaborate with TA, Comben, and Employer Branding teams to ensure alignment and consistency across all People-related activities.
- Participate in cross-functional HR projects and support strategic initiatives led by the People Operations Manager.
What You Will Bring to the Role
- Bachelor’s degree in Psychology, Human Resources, Management, or related fields
- 3+ years of experience in Human Resources or People Operations roles, ideally in a tech/startup environment
- Experience in leading small HR teams or projects
- Solid understanding of HR processes and labor regulations in Indonesia
- Experience using HRIS, payroll systems, or employee engagement tools
- Familiarity with HR documentation, SOP management, and compliance practices
- Strong interpersonal, organizational skills with analytical thinking skills and keen attention to detail.
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