Regional Account Manager
Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world.
At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business.
Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.
To learn more about playing for Team Amcor, visit www.amcor.com I LinkedIn I Glassdoor I Facebook I YouTube
- Understand account economics and impact on the organization
- In co-operation with Global Account Director and the Account Team, develop / implement Global Value Proposition (GVP), Regional Account Strategy, Regional Account Plan
- Identify and plan initiatives & actions (also cross-functionally) within GVP and the Account Plan
- Cascade initiatives and actions to the local level (OAMs, Customer Service)
- Manage customer contracts (Supply Agreements, Service Levels)
- Support global / regional / local account plan activities
- Support local / regional teams in addressing any customer specific issues, when escalated to the regional or global level
- Gather and coordinate customer specific market intelligence and report to Global Account Directors and to Business Development Team
- Support the Commercial Account Manager to analyze customer profitability and commercial leakages on regional level and recommend improvement actions
- Identify commercial opportunities (also cross-functional); propose and implement actions to capture benefits
- Identify, manage and execute pipeline of opportunities (leakages and growth opportunities) with support of process defined by the Commercial Excellence team
- Establish a strong process and monitoring to reach Working Capital target with the respective ATP plants, with support of Customer Excellence Service Scorecards developed by Commercial Excellence team
- Define and negotiate service levels agreements with support of the Global Account Director
- Establishing relevant KPIs to monitor compliance of the SLA (internal and external)
- Align service levels across ATP plants and across customer affiliates,
- Communicate agreed SLA across ATP plants and customer affiliates, establish and an escalation process for any deviations
- Supply customer with requested data, KPI measurements and statistics
- Support Technical Account Manager’s team in co-ordination of the regional related projects
- Take leadership and manage specific account related projects
- Participate in projects and initiatives related to VOC initiatives
- Support the Commercial Account Manager in performing commercial analysis of projects and initiatives to identify and capture the best value for ATP and customer
- Lead a project relevant to the specific account (internal or external) in accordance to priorities defined by the Global Account Director
- Measure ATP performance and customer performance in line with defined KPI’s and service levels
- Consolidate regional forecast for the Account and play a lead role in regional CapaDem process as interface to Global Team and to Supply Chain management
- Consolidate performance reports for the Account. Provide management with regular status reports on performance vs. Account Plan / Budget
- Coordinate the budget forecast process for the assigned regions, proactively inform management on expected changes
- Regularly update account plan
- 2-4 years of leadership experience in a comparable environment
- Good knowledge of the packaging industry
- Good understanding of business processes, including sales, supply chain and customer service
- Strong sense of prioritization with the ability to quickly move from one task to another
- Strong analytical and commercial skills
- Project Management skills
- Key Account management experience
- The ability and experience to work with and manage people, along with leadership skills
- The ability to frequently travel internationally
About Amcor
Amcor is a global leader in packaging solutions for consumer and healthcare products. With industry-leading innovation capabilities, global scale and technical expertise, we help our customers grow and meet the needs of millions of consumers every day. Our teams develop responsible, more sustainable packaging in flexible and rigid formats across multiple materials. Supported by a commitment to safety, ~70,000 colleagues across ~140 countries bring our global capabilities to local customers and provide local access to global brands. Our work is guided by our purpose of elevating customers, shaping lives and protecting the future.
NYSE: AMCR; ASX: AMC www.amcor.com | LinkedIn | YouTube
