Rooms Attendant

Room Attendant

Mandarin Oriental Jakarta is looking for a Room Attendant to join our Housekeeping team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

After completion of an extensive renovation, Mandarin Oriental, Jakarta, will emerge fully rejuvenated to reclaim its status as the city’s premier address for both business and leisure. Mandarin Oriental, Jakarta will be positioned as Jakarta’s most luxurious and contemporary hotel, offering exemplary personalized service in well-appointed surroundings. Mandarin Oriental, Jakarta is operated and owned by the Mandarin Oriental Hotel Group.

About the job

Based Mandarin Oriental Jakarta, the Room Attendant is responsible for overall cleanliness of all guest rooms that assigned to be cleaned. The Room Attendant reports to the Quality Controller Room.

As a Room Attendant, you will be responsible for the following duties:

• To ensure wearing immaculate uniform, name badge and fan at all times.
• To ensure that Mandarin Oriental, Jakarta’ s grooming and appearance standards are implemented and maintained to reflect an image of professionalism and care at all times.
• Attend morning briefing and meeting and training conducted by the superior colleague.
• Prepare the trolley complete with guest supplies, amenities, stationary, chemical, cleaning supplies, cleaning equipment sufficient for the day.
• Ensure the cleanliness of the pantry.
• Ensure all occupied rooms got turn down service, vacant dirty rooms are cleaned and maintained up to the exact standard as demonstrated by the superior during initial training.
• Ensure all rooms (occupied, vacant dirty) are cleaned and maintained up to the exact standard as demonstrated by the superior during initial training.
• Check, report and follow up any maintenance order in the guest rooms.
• Check, report and follow up any guest laundry.
• Neatly arrange and fold duvet cover, pillow and place decorative pillow / cushion in designated area.
• If the guest request additional bedding (Rollaway or sofa bed ) ensure that there is sufficient linen and amenities.
• Efficient turn down and make up bed to meet appearance standard as per demonstrated.
• Clean and dry all bath room areas: Shower, Toilet, bath tub, wash basin.
• Inspect all guest room linen for cleanliness and sub standard appearance.
• Place foot mat and slippers according to the occupant of the rooms.
• Close black out shade during PM turn down service.
• Arrange all toiletries straightened on a piece of cloth in occupied rooms.
• Arrange clothing items in the occupied rooms, fold neatly or hang according to the standard demonstrated.
• Remove all soil linen from bed room and bath room according to the standard.
• Thoroughly clean guest bath room: Shower area, bath tub, toilet, wash basin, using the correct chemical, equipment and procedures.
• Upkeep guest rooms and bath rooms to include inside and outside windows and mirror.
• Remove all room service trays from guest room, hallways and/or corridor to be brought back to pantry and call for pick up.
• Vacuum guest room carpet and wipe down all furniture and base board according to the standard according to the standard assigned in all area
• Replenished all used amenities when appropriate.
• Ensure guest has the correct amount of valet / dry cleaning list bags and list.
• Remove all dust bins from the room.
• Proactive communication with his/her colleagues and the superior colleague if there is any DND, Service refuse or any other suspicious case.
• To monitor guest satisfaction by effectively following up of comments and complaints within 24 hours.
• To ensure customer satisfaction from arrival to departure in accordance to standards and procedures manual and the Legendary Quality Experience (LQE).
• Promote and recognize opportunities to provide guest service above and beyond all expectation.
• To ensure that the health and safety company standards are maintained and carried out. They must be monitored regularly to assist in scoring 100% on the MOHG health and safety audit
• To perform any other duties as directed by the superior colleague.

As Room Attendant, we expect from you:

• Minimum hotel/hospitality school/ college.
• Posses a good written and verbal command of English.
• Posses a pleasant and outgoing personality.
• Knowledge of technique and skills required for a modern housekeeping operation.
• Possess high degree of stamina, agility and flexibility.
• Be thoroughly familiar with the safety features of all equipments and responsible for the work place safety.
• Very strong eye for detail.

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

We’re Fans. Are you?