Jakarta, Jakarta Raya, Indonesia (Jakarta)
Posted 0 Days Ago
Office - Flexible
Fulltime
Who we are
Alef Education began with a bold idea: that every learner deserves a personalised and meaningful education experience. What started in 2016 as a small pilot programme in Abu Dhabi has evolved into one of the world’s most dynamic EdTech companies—reshaping how millions of students engage with learning across the globe.
Today, Alef is proudly headquartered in the UAE, working hand-in-hand with ministries of education, schools, and teachers to bring smart, data-powered platforms into classrooms in over 14,000 schools.
Supporting over 1.1 million students and 50,000 teachers across the UAE, Indonesia & Morocco our AI-driven platforms generate 16+ million data points every day, helping drive smarter learning decisions. Whether it’s improving national exam results, boosting classroom engagement, or supporting educators with world-class tools, Alef is committed to impact at scale.
In 2024, Alef made history as the first EdTech company to list on the Abu Dhabi Securities Exchange (ADX), cementing our role as a regional innovator with global reach.
About The Role
The School Success Coach is responsible for providing prime services to paid schools for renewal/conversion while increasing the user & usage from pilot schools.schools for renewal/conversion while increasing the user & usage from pilot schools.
Key Responsibilities
Platform Utilization and Adoption
Use data to drive school outreach programs to ensure schools adopt and utilize the platform
Use reports and dashboards to identify risk and opportunity areas within your portfolio
Prepare targeted adoption strategies to increase usage
Provide tailored training solutions and support systems for teachers and student
Customer Service
Be a point of contact for schools and teachers, related to technical issues or other barriers/ obstacles to usage
Go above and beyond to find effective solutions to support school and teacher adoption
Be a champion of the Alef platform and GASING math lessons and articulate our value proposition
Efficiently manages / escalates school needs, requests, and questions
Company and Team Success
Participates in regular portfolio reviews, identifying progress and improvement opportunities to support usage and adoption
Builds effective relationships across teams to facilitate problem solving to empower team and school success
Contributes to documentation and best practices
Collect ongoing feedback using a variety of tools and systems to with internal team
To Be The Right Fit, You'll Need
Bachelor degree in Education, English or related field. Master’s degree in English/Curriculum development preferred.
Experience as a teacher, preferably in English subject area
Previous experience as a trainer, preferred
Strong knowledge of school culture, curriculum standards and instructional strategies to support teachers
Experience using various ed tech tools (Google classroom, Microsoft teams, LMS, etc)
Experience using spreadsheets (Excel, CSV etc) for data analysis
Hands on Zoom/ MS Teams/ Google Meet for webinars or other virtual events
Fluency in Bahasa and English is a must
Relationship builder: Able to easily establish credibility and trust
Deadline and detail oriented
At Alef, we don’t just imagine a better future for education.
We build it — together.
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