At Hach (www.hach.com), we ensure water quality for people around the world, and every associate plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions. As part of our team, you’ll make an immediate, measurable impact on a global scale by enabling the world’s everyday water needs. You’ll also belong to a respectful and collaborative community that fosters career growth and professional development. You’ll be supported by resources that make a positive difference in your life because, at Hach, we value your authenticity and want your talents to shine. Motivated by the highest possible stakes of climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment. More about us: https://www.hach.com/about-us
Hach is proud to be a Water Quality company in Veralto (NYSE: VLTO). Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto is creating today. Veralto is a $5B global leader in essential technology solutions made up of over 16,000 associates across our Water Quality and Product Identification segments all united by a powerful purpose: Safeguarding the World’s Most Vital Resources.
ROLE DESCRIPTION
Provides technical support via phone or email to internal OpCo functions (engineers, technicians, and product support personnel) by diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Repairs and/or updates products at the office site (not field). Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. Highest level of problem escalation. May be responsible for developing and conducting technical training for product lines. Normally degreed engineers or scientists. May be referred to as "bench technicians". This position is based in Surabaya.
What You'll Be Doing (Job Responsibilities)
Manage the service support for the accounts assigned, achieve high customer satisfaction rating and Service revenue target.
Installation, Commissioning & Troubleshooting of Hach range of online & laboratory analysers including but not limited to Silica, Sodium, Phosphate, Hydrazine, Dissolved Oxygen E-Chem, Portable Lab Instruments, Spectrophotometers, etc. Refer http://hach.com for product range.
Use established ISO work instructions to provide repair, calibration, certification, and preventative maintenance services for all Hach brands equipment.
Driving Revenue though sale of spares, service contracts, extended warranty & like wise
Provide quotation and determine the amount to charge customer within a framework of charges.
Provide instrument operation training to customer when needed.
Manage spare parts and reagents inventory through channel partner
Provide support to Sales and Marketing team's activities, such as trial, demo, site inspection, exhibition etc.
Contribute to strategy in building Hach reputation as a manufacturer with the best technical & service support.
Build services as a differentiator & value-added service and make it a profit centre as against current practice of being cost centre.
Drive analyser health check-up programs at high IB customers & generate opportunities for upgradation / stocking spares.
Practice & evangelize Danaher Business System (DBS) tools like VM/DM, Kaizen, PSP, Policy Deployment, etc to run effective service processes.
What We Are Looking For (Skills & Qualifications)
5 – 8 years of experience in servicing of analytical instruments similar to Hach or equivalent brand.
Diploma, preferably degree in electronics, electrical, chemistry or chemical engineering or similar field.
Familiarity with key stakeholders at customer site in the assigned territory
Deep understanding of all the unit operations for different industries like Power, Oil & Gas, Palm Oil, Food and Beverage, Chemical Processing, Pulp and Paper, etc
Eager learner with good learning capability.
Good customer interaction skills.
Able to work independently and prioritize work.
Ability to travel 80% of the time & willing to travel in Indonesia at short notice.
Desired behaviours including but not limited to:
Strong desire to learn commercial and communication skills required to navigate complex situation, rapidly changing technologies, and intense work environment.
Ability to quickly establish significant credibility, trust, and support with all levels of the organization.
Positive, confident, “we will win” attitude.
Approaches work with a strong sense of ownership, commitment, and urgency with “Go-Getter” attitude.
Maturity, positive approach to problem solving, seasoned judgment, good business instincts, well developed sense of personal accountability.
Comfortable with a reporting structure requiring extensive liason between leadership, BDM & service team.
Ability to handle a mix of short-term urgent projects while also driving critically important and sometimes complex long-term projects
Thrives in a fast paced, high demand environment
Continuous improvement mindset.
Self-motivated & self-driven, able to get results through influencing peers.
Diversity, Equity, and Inclusion | Veralto : At Veralto, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Veralto and all Veralto Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you’ve ever wondered what’s within you, there’s no better time to find out.
Unsolicited Assistance
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
